Retail Industry Solutions

Why trust Hitachi for your business solutions?

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical-specific software. We leverage years of experience and expertise with Microsoft Dynamics 365 (Formerly Microsoft Dynamics AX and CRM) and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide a simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk, and promotes efficiency, so you can drive value for your business with our vertical solutions and experience.

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Ongoing Support

Success is a journey that doesn’t end at go-live. It begins. Our dedicated support teams positioned around the world are able to ensure that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring, and environment management, to a longterm dialogue all on your terms so your systems grow and and evolve with your business.

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A Retailer’s Guide to CRM, ERP, and BI Solutions

Looking for an integrated CRM, ERP, and BI solution for your organization? Whether you’re hoping to advance your analytics strategy or are upgrading from an outdated system, it’s important to ask the right questions to guarantee you’re getting the greatest ROI possible.

Use our free eBook as a guide to help you select the retail CRM, ERP, and BI systems that will best support — and evolve with — your unique business needs.

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ERP for Retail

Powerful Merchandising

Our retail ERP software enables you to maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

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Omnichannel Management

Gain full visibility and control across all channels by providing a universal shopping experience for customers in brick and mortar stores, online ecommerce sites, mobile devices, and social channels. This ERP for the retail industry enables cross-channel scenarios, such as buy online and pick up in store, which add to heightened customer convenience and satisfaction.


Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities, including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Our retail ERP’s multi-language and multi-currency support enables operations across geographies and locations.

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CRM for Loyalty Management

Customer Award Management

Personalize awards rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels, including web, POS, in-store, and phone orders, with our retail CRM.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.

CRM Retail Dashboard

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

Customer Self-Service

Our CRM for retail businesses empowers customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

CRM Retail Contact Record

Marketing and Promotions Campaign Reports

Robust retail CRM software dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

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CRM Essentials Dashboard

Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful retail CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials includes the following:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library


Retail Churn with Advanced Analytics

Hitachi Solutions applies advanced analytics and machine learning for predicting retail churn of customers.


Many industries have problems with customers leaving their service. In order to combat churn, we need to understand different demographic groups. Utilizing our approach, retailers are able to delve into the root causes of churn.



Our Advanced Analytics solution allows retailers to simulate marketing campaigns for multiple demographic groups. Key highlights include:

  • Understand the basics of your customer base, including who they are, where they live, and their history.
  • Train a model of customer churn using machine learning techniques to predict the causal conditions.
  • Simulate different marketing campaigns using the trained model and provide dollar figures to the opportunity cost of those campaigns.
  • Prescribe specific campaigns to target different demographic groups in order to minimize churn probabilities.


Hitachi Solutions can help businesses reduce churn, prescribe marketing campaigns to specific demographic groups and increase subscriber retention. This solution uses your existing customer data to create models and insights that will generate value that can be reused multiple times in the future.


Our Expert Services

Designed for Success

Our field proven retail ERP and CRM implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.


Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by bringing the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your retail CRM or ERP implementation along by using the project approach that best matches your business model, the skills of your team, and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid approach depending on what you’re most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We’re flexible: We can wrap subscription pricing around any services and include it in your Industry Cloud subscription or you can subscribe and pay for services separately. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
We chose Microsoft Dynamics AX based on the system’s ability to improve our productivity, efficiency, and adaptability in order to meet the growing demands of our operations and our customers.
- Richard Yee, President of Goldilocks Bakeshop, Inc.

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers — Bronze, Silver, and Gold — help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We strategically build our support teams and back them with all the experience of our global team.