Retail Industry Solutions

Why trust Hitachi for your retail solutions?

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical-specific software. We leverage years of experience and expertise with Microsoft Dynamics 365 Retail CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide a simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk, and promotes efficiency, so you can drive value for your business with our vertical solutions and experience.

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Ongoing Support

Success is a journey that doesn’t end at go-live. Our dedicated support teams positioned around the world are able to ensure that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring, and environment management, to a long-term dialogue all on your terms so your systems grow and evolve with your business.

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The key here is the integration with Microsoft Dynamics SL; however, Hitachi Solutions has also helped us design the web pages as we needed them. Hitachi Solutions provides total capability, which allows us to utilize a myriad of functionality within Hitachi Solutions Ecommerce to improve the online shopping experience for our customers.
- Joe Sasala, Vice President and Chief Operating Officer
Our challenge was to bring a wide variety of flowers to our clients from a variety of sources. We were able to achieve this with the help of Hitachi Solutions. We are now able to land with our customers faster than our competition can.
- Deba Behera, Director - IT
We had no such thing as cross-company collaboration, but we were approaching a point where we couldn’t keep pace with business demands. We wanted to modernize and create a globally connected environment where we could quickly adapt and respond to the needs of our rapidly expanding retailer, franchisee, and customer base.
- Phillip R. Kennedy, Director of Information Technology at PANDORA
When we looked at what was available in the market, Microsoft Dynamics AX was the solution that met the majority of our needs right out of the box. It met about 75 to 80 per cent of our requirements right away.
- Ken MClaughlin, Manager Retail Systems and Support
For over 100 years, Ben Bridge has been committed to delivering the highest quality jewelry, curated from around the world and exemplary customer service – we needed a business solution provider that would understand the importance of this commitment. Hitachi Solutions’ industry knowledge and focus on technology excellence were key factors in our choice of a business solution provider.
- Lynnette Frank, Chief Financial Officer

A Retailer’s Guide to CRM, ERP, and BI Solutions

Looking for an integrated CRM, ERP, and BI solution for your organization? Whether you’re hoping to advance your analytics strategy or are upgrading from an outdated system, it’s important to ask the right questions to guarantee you’re getting the greatest ROI possible.

Use our free eBook as a guide to help you select the retail CRM, ERP, and BI systems that will best support — and evolve with — your unique business needs.

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Begin your digital transformation with retail ERP software from Hitachi

ERP for Retail

Engage customers

Consumers are in the driver’s seat. With more options than ever before and a desire for immediate service, customer expectations are changing, and retailers must learn how to respond. With retail ERP, we can help you deliver the personalized shopping experiences customers demand, while helping your organization utilize data and predictive analytics to become more efficient and profitable.


Empower Employees

Employees are key to your organization’s growth, profitability, and competitive advantage. Retail ERP software gives your employees the productivity and collaboration tools they need to provide outstanding customer service.

Optimize operations

Innovation is rapid in today’s market. With our scalable retail software solutions, we can help you take advantage of the latest technological advances such as the IoT and telemetric data to optimize forecasting and modernize your supply chain with analytics-driven operations.

Transform your products

Data is the key to the discovering new opportunities and excelling in the digital age. ERP software for retail empowers you with the tools to stay current, finding new ways to connect data and people so you can differentiate from the competition and ensure that you are always giving consumers what they want.

Powerful Merchandising

Our retail ERP software enables you to maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

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Omnichannel Management

ERP retail software gives you full visibility and control across channels, enabling cross-channel scenarios, such as buy online and pick up in store, which add to heightened customer convenience and satisfaction.


Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities, including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Our retail ERP’s multi-language and multi-currency support enables operations across geographies and locations.

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CRM for Retail


A must-have feature for any retail CRM platform, our clienteling capabilities will allow you to develop and nurture long-term, profitable relationships with your customers. Our CRM platform gives you the tools to keep track of customer behavior and trends, so you can give the best service possible.

Customer Experience

With D365, our retail CRM platform, you will be able to create an exceptional, high-quality customer experience for your target market across channels. Our CRM unifies all aspects of operations from digital to in-store to back-end ops, so customers get a consistently great experience every time.

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Customer Award Management

Personalize awards, rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels, including web, POS, in-store, and phone orders, with our retail CRM.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.

CRM Retail Dashboard

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location.

Customer Self-Service

Our CRM for retail businesses empowers customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

CRM Retail Contact Record

Marketing and Promotions Campaign Reports

Robust retail CRM software dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

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Advanced Retail Analytics

Hitachi Solutions applies advanced analytics and machine learning for predicting retail churn of customers.

Customer Retention

Get to know your customers better, prescribe marketing campaigns to specific demographic groups and increase subscriber retention. This solution uses your existing customer data to create models and insights that will generate value that can be reused multiple times in the future.

Campaign Simulation

Utilize the retail CRM platform to simulate marketing campaigns for multiple demographic groups to get a better understanding of your customer base, what promotions they’ll respond to, and maximize the effect of future marketing promotions.

Inventory Optimization

Hitachi’s retail CRM gives you a comprehensive dashboard so you can keep tabs on and better manage all aspects of operations. Utilize data-driven insights to optimize merchandising, promotions, and sales, maximizing the profits of your inventory and increasing revenue.

Price Optimization

Use data generated from retail ERP to analyze lost sales, inventory turn, selling patterns, sales forecasts, and more to optimize pricing in-store. It will also enable you to monitor sales and adjust pricing in real time, so you can leverage market trends and maximize sales revenue.

Data Integration & Accessibility

Seamlessly integrate data and analysis across systems with retail CRM, so your team can always have access to valuable insights across applications. With an accessible, comprehensive data set, everyone can utilize valuable data to guide business processes.


Many industries have problems with customers leaving their service. In order to combat churn, we need to understand different demographic groups. Utilizing our approach, retailers are able to delve into the root causes of churn.



Our Advanced Analytics solution allows retailers to simulate marketing campaigns for multiple demographic groups. Key highlights include:

  • Understand the basics of your customer base, including who they are, where they live, and their history.
  • Train a model of customer churn using machine learning techniques to predict the causal conditions.
  • Simulate different marketing campaigns using the trained model and provide dollar figures to the opportunity cost of those campaigns.
  • Prescribe specific campaigns to target different demographic groups in order to minimize churn probabilities.


Hitachi Solutions can help businesses reduce churn, prescribe marketing campaigns to specific demographic groups and increase subscriber retention. This solution uses your existing customer data to create models and insights that will generate value that can be reused multiple times in the future.


Our Expert Services

Designed for Success

Our field proven retail ERP and CRM implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results, and move forward with continuous improvements.


Flexible Services Approach

Our project leaders and consultants act as guides to help your retail CRM or ERP implementation along by using the project approach that best matches your business model, the skills of your team, and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid approach depending on what you’re most comfortable with.

All-In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development, or a complete ERP, CRM or BI implementation from top to bottom. Our flexible solutions can be used with any retail Cloud subscription or you can subscribe and pay for services separately.

All In Subscription or Hybrid Services + Subscription

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose – fixing issues, maintaining and managing systems, adding richer functionality, and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers — Bronze, Silver, and Gold — help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We strategically build our support teams and back them with all the experience of our global team.