Professional Services Industry Solutions

Why trust Hitachi for your business solutions?

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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Professional Services

CRM for Professional Services

Business Development

Coordinate pursuits to land new prospects or expand your presence with existing clients. Identify and manage both short and long-cycle pursuits for one or more services using a 360-degree view through initial qualification, go-no-go decision information, and coordination of sub-processes like RFP management and proposal building, so that a pursuit team knows where each deal is at and what the next steps are.

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Advanced Relationships

Build stronger relationships with organizations and individuals by gaining visibility into all aspects of the relationship, your team’s historic and scheduled interactions, potential cross-selling opportunities, and other service providers working with the client.

CRM Professional Services Contact Record

Integration Foundation

Maintain a meaningful 360-degree view of a relationship by providing visibility to key information from other internal and external sources, including Project Management and Financial systems as well as Document Management and Email, so that you know the health of your project related to estimated and actual budget as well as status and billing history in addition to project documents and related emails.

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A Partner in a Professional Services Firm

With Hitachi Solutions’ ProServ Solution for Dynamics CRM, our customers have the solution they need to develop new business, expand services and keep their teams profitable.

Partner in a Professional Service Firm
A Day in the Life of a Partner in a Professional Services Firm using Microsoft Dynamics CRM
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Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grip
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
Hitachi Solutions had the global reach and experience we preferred. We were confident they could help us build out our initial template system, and help each country move forward with their localizations and implementations.
- Rick Stow, Head of Client Relationship Management, Grant Thornton

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.