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The Hitachi Solutions Implementation Approach

Our implementation approach starts with core technologies built on the Microsoft Cloud, including the Dynamics 365 platform, so you can get up and running quickly. We then enhance that Dynamics 365 platform with our own industry applications, designed specifically for common industry scenarios. Finally, we customize the solution for the unique needs of the individual business.

Our implementation approach is designed to offer:

  • Faster delivery, with core technologies already in place
  • Lower cost, with less money and time spent on custom development
  • Higher quality delivered through industry expertise and technology built specifically for each vertical
  • Customized solutions for every organization based on their unique requirements

The Implementation Roadmap

Implementation can be broken down into the following service steps:

Management Consulting Services

Identify, qualify and champion the opportunities for your business.

Systems Integration Consulting Services

Deliver on those opportunities through a comprehensive implementation approach covering all aspects of people, process and technology with best-in-class capabilities.

Organizational Change Management

Ensure acceptance of new process improvements and adoption of the enabling technologies.

Support Services

Maintain the value created through a breadth of flexible capabilities, from managed services to application support to hosting.


What to Look for in a Microsoft Dynamics 365 Implementation Partner

Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It may seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous impact on user adoption and the success of the overall project.

Similarly, you want a partner that has a long and successful relationship with Microsoft, one that has been there and done this successfully a thousand times before.

Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This results in the ability to apply custom solutions that are tailored to each specific business.

A true partnership creates a powerful pairing of resources that fosters an understanding of your business and unique business needs. Additionally, this partnership will enable you to learn about implementation best practices and the solution being implemented. The sweet spot in a project is where the implementation team understands your needs and you understand how to address those needs with a specialized software solution. At this point you are ready to transition into a more hands-on role with the solution, having the confidence and knowledge to obtain the value expected of that solution.

Questions to consider when looking for an implementation partner:

Is there a culture fit?

Does the partner have a close and lengthy relationship with Microsoft?

How will the partner attempt to fully understand your organization?

Best Practices for a Dynamics 365 Implementation

No single implementation methodology is a one-size-fits-all solution for success. End-user needs, past project experiences, team member availability, budgeting processes and business objectives vary considerably from client-to-client and even project-to-project.

That’s why we, as industry experts, must ensure that we are providing you, our client, with the proper guidance needed for you to be successful. This guidance includes matching the best project implementation methodology to your unique business challenges.


Our best practices focus on:

  • Collaboration
  • Due diligence and planning
  • Client immersion
  • Prescriptive solutions based on each client’s business needs
Hitachi Solutions provided the range of modules we needed, so we wouldn’t have to keep building point solutions, while also offering the flexibility to meet our industry requirements.
- Brian Seymour, CIO, Keller Foundations
Using Microsoft Dynamics CRM we’ve defined roles, responsibilities and relationships in our 200 plus projects. We have a better understanding of the work we’re doing and how it involves our supply chain and other key stakeholders.
- Anna Gagliano, Head of Information Management
One of the highly valuable components of the CRM system is its scalability. We have a very large development pipeline, and we are able to use CRM as an asset, not only on existing properties but to extend it to new guest populations in order to have the same expectation of success in future developments.
- Rick Gehringer, Senior Vice President of Technology
Microsoft Dynamics CRM Online functions within our particular sales process. This was a key reason why we chose the solution. As a professional services firm that relies on relationship selling, we have long sales cycles that require precise documentation.
- Jack Clark, Vice President of Business Systems
Hitachi Solutions successfully tackled an extremely complex integration project and provided us with expert guidance and advice in transforming our IT infrastructure without disrupting our business as usual activities. We now have a common technology platform in place with consolidated applications, standardised processes, and a resilient platform that will support our growth strategy.
- Shaun Devey, IT Director

Implementation Methodology: It’s Not One Size Fits All

Our Consensus Methodology is used as a framework for all Hitachi projects, and is tailored to meet each client’s specific business and project needs. Consensus is a melding of our methods and tools, and represents an overall integrated approach resulting in a repeatable, high-quality experience for our customers.

This methodology provides the foundation for a holistic solution that responds to your needs across strategy, people, process and technology with a constant focus on quality.

Benefits of the Consensus Methodology include:

  • Reduced training and transition costs
  • Predictable cost structure for projects and support
  • Cost advantages due to scale and capabilities
  • Access to lower costs due to offshore resources
  • Increased focus on core functions
  • Faster time to market for project ramp up
  • Increased flexibility with remote and onsite resources
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