Jewelry CRM & ERP Software Solutions

The gold standard in jewelry software, designed for a modern luxury shopping experience.

Hand-Crafted for the Jewelry Industry

When shopping for high-end goods like jewelry, customers expect the ultimate in luxury. That means high-touch service, meaningful engagement, a seamless purchase process, and a truly personalized customer experience.

Hitachi Solutions understands the pressure jewelers are under to perform. That’s why our jewelry store software is designed to build upon the capabilities included in Microsoft Dynamics 365 for Retail and to fit your specific CRM and ERP requirements.

From tracking repair orders to providing mobile point of sale clienteling, our jewelry CRM and ERP software has the perfect combination of form and functionality, so you can make every customer feel special.

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Jewelry Store Cabinet

The 4 Cs of Jewelry Software

With our jewelry CRM software, you’ll gain valuable insights into who your customers are, what they want, and how they shop, so you can provide an exceptional experience, every time.

Discover the 4 Cs of jewelry software with Hitachi Solutions:


Collect customer data in real time and use that information to generate up-to-the-minute analytics reports that provide clarity into customer preferences, behavior, transaction history, and more.


Build stronger, longer-lasting customer relationships by documenting customer information such as birthdays, anniversaries, and wish lists in our digital black book for superior clienteling.


Create a dedicated schedule and set automated reminders so that associates can keep track of all current opportunities and consistently follow up after every customer interaction.

Customer Experience

Deliver thoughtful, curated experiences and showcase your best attributes by extracting key insights from customer data using our data analytics-driven jewelry CRM software.
Gain Brilliant Clarity With Key Enhancements
In addition to our jewelry CRM software, we offer a jewelry ERP solution that builds on the already strong platform of Dynamics 365 by offering functionality tailored to suit the unique needs of the luxury jewelry industry.
Product Warranties
Product Warranties
Notify customers of upcoming warranty expiration so they can renew or request a service.
Sell by Location
Sell by Location
View merchandise across store locations and track items with serialization for better inventory balancing.
Consignment Inventory
Consignment Inventory
Set up direct payments to third-party vendors on consignment items.
Repair Orders and Tracking
Repair Orders and Tracking
Enable customers to view open cases and monitor repair order status with mobile POS capabilities.
Ensure correct calculations for sales tax on layaway items and special orders.
Split commission on jewelry sales between as many as 10 different associates.
Gem Attributes
Gem Attributes
Capture and document gem attributes such as size, cut, and clarity to ensure accurate inventory details.
Sell either just the gem or its setting, calculate exact costs, and return the unsold component to inventory.

Why Hitachi Solutions?

The retail team at Hitachi Solutions brings years of expertise to the table — we’ve been helping luxury goods retailers unlock digital experiences through the power of the Microsoft platform since 2004. Today, we’re leveraging that expertise to help luxury retailers expose key data and use advanced analytics to support better decision-making while maintaining business agility.

Hitachi Solutions is uniquely positioned to help luxury retailers grow for a few key reasons:

  • We’re focused solely on Microsoft technology.
  • We leverage our in-house data analytics team to help you take your Microsoft technology even further.
  • Our industry IP enables us to deliver a solution tailored to your exact needs, so you can get up and running that much faster.

What Our Clients Are Saying

One of the goals we set out to achieve with this undertaking was to learn what was possible with this type of analytics approach. Both the Hitachi Solutions and Microsoft teams provided a lot of education and insight that helped us formulate a general data management strategy.
- Steve Svoboda, Director SW Product Management
LS Travel Retail strives to make our customers’ journey more enjoyable. In order to continue to achieve and exceed their expectations, we required a more sophisticated and integrated technology solution that could deliver core retail capabilities to meet our near term goals, as well as implement foundational components to support LS’ longer term strategic goals.
- Vadim Motlik, Chief Administrative & Chief Financial Officer
Case Study: Ben Bridge Jeweler
Find out why Ben Bridge Jeweler made Hitachi Solutions its implementation partner of choice on its journey toward digital transformation.
Read the Case Study
Shine On

For more information about any of our jewelry software accelerators, talk to one of our experts today.

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