Microsoft Dynamics 365 for Retail

Personalize customer engagement and increase employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office operations.

 


Unified commerce

Give customers a seamless shopping experience

Increase your revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across channels.

  • Personalize customer experiences throughout stores, web, mobile, and call centers
  • Provide convenient, flexible ways to shop, such as in-store pickup or home delivery
  • Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions
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Modern store experiences

Provide exceptional customer service

Manage your stores more efficiently, help increase sales, adapt to changing needs, and provide outstanding customer service by implementing the latest technology, tools, and innovation.

  • Deliver better service with by giving employees access to real-time product, customer, inventory, and order details
  • Offer more product selection and recommendations by blending the best of online and in-store shopping
  • Get more control over store operations through automation and advanced operational capabilities
  • Give customers the flexibility to buy in store, pick up in other locations, or have it delivered to their doorstep
  • Improve employee productivity thorough schedules, time clock, and manager dashboards

Effective merchandising

Offer the right products in the right channels at the right prices

Improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.

  • Simplify sales and promotional efforts by centrally managing your products and promotions
  • Attract more customers by managing your assortments by channel and personalized offers
  • Drive revenue by creating and targeting catalogs across channels, customers, and seasons

Optimized operations

Streamline your business through intelligent insights

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by making smarter decisions using customer and operational insights.

  • Optimize fulfillment and enable the right level of inventory at right locations
  • Get a centralized and cohesive view of your entire operations
  • Finish end-of-day activities faster using automated and streamlined workflows
  • Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations
  • Take advantage of the latest innovations and opportunities with continuous application updates
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Add prebuilt, customizable, applications

Do even more with Dynamics 365 for Retail using AppSource

  • Enhance your digital, in-store, and back office operations by integrating add-on applications from Microsoft and our partners.
  • Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.
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