Microsoft Dynamics 365 for Retail

Personalize customer engagement, increase employee productivity, and enable retail transformation by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office retail operations with Microsoft Dynamics retail management.


Unified Commerce

Give customers a seamless, omnichannel shopping experience with the right retail management software.

Dynamics 365 for Retail will increase your revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across channels.

  • Personalize customer experiences throughout stores, web, mobile, and call centers
  • Provide convenient, flexible ways to shop, such as in-store pickup or home delivery
  • Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions

Modern Retail Store Experiences

Provide exceptional customer service with Dynamics 365 for Retail.

Manage your retail stores more efficiently, help increase sales, adapt to changing needs, and provide outstanding customer service by implementing the latest technology, tools, and innovation.

  • Deliver better service by giving employees access to real-time product, customer, inventory, and order details
  • Offer more product selection and recommendations by blending the best of online and in-store shopping
  • Get more control over store operations through automation and advanced operational capabilities
  • Access tools to ensure a consistent customer experience at all stores.
  • Give customers the flexibility to buy in store, pick up in other locations, or have it delivered to their doorstep
  • Improve employee productivity thorough schedules, time clock, and manager dashboards

Effective Merchandising

Offer the right products in the right channels at the right prices by using a retail solution that integrates with your point of sale system.

Use Dynamics 365 for Retail to improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.

  • Simplify sales and promotional efforts by centrally managing your products and promotions
  • Attract more customers by managing your assortments by channel and personalized offers
  • Drive revenue by creating and targeting catalogs across retail channels, customers, and seasons
  • Leverage analytics to fine-tune pricing and merchandise based on real-time customer and store demographics.

Optimized Operations

Use intelligent insights to streamline your business and drive retail transformation.

Reduce fulfilment costs, improve merchandise management and utilization, and efficiently manage your business by using Dynamics 365 for Retail to make smarter decisions with customer and operational insights.

  • Optimize fulfillment and enable the right level of inventory at the right locations
  • Get a centralized and cohesive view of your entire operations
  • Finish end-of-day activities faster using automated and streamlined workflows
  • Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations
  • Take advantage of the latest innovations and opportunities with continuous application updates

Add Pre-built, Customizable Applications

Do even more for your retail business with Dynamics 365 for Retail using AppSource

  • Enhance your digital, in-store, and back office retail operations by integrating add-on applications from Microsoft and Hitachi Solutions.
  • Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.
Ready to help your retail business grow, evolve, and transform?

Start a discussion with us about Microsoft Dynamics 365 for Retail.