Optimize your field service management with Dynamics 365 for Field Service. Organize field service teams and equipment with flexible scheduling options to accommodate both customer service representative and dispatcher workflows — including more precise appointment scheduling — to fit more appointments into the day.
- Schedule resources manually, with recommendations, or automatically.
- Identify and organize available field service resources by category to create a smarter workload and resource balance.
- Match skill sets of field technicians against the work requirements.
- Take geography, availability, truck inventory, regulatory requirements, customer preferences, and service level agreements into account.