Microsoft Dynamics 365 for Customer Service

Strengthen customer loyalty and provide world-class customer service with Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering seamless service to your customers. Providing consistent, smart care will cultivate lasting relationships.


Omnichannel Capabilities for Improved Customer Service

Today’s customers expect a unified experience regardless of which channel they are using to interact with your business. Equip your agents with the tools they need to satisfy changing customer demands across channels.

Dynamics 365 for Customer Service gives you a complete 360-degree view of the customer, including full history of interactions, user preferences, and relevant customer information enables agents to engage with the consistency and personalization that customers they expect.

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Agent Enablement

With the right information, your agents will provide consistent answers to customer questions across channels. Dynamics 365 for Customer Services produces a dynamic interface optimized to drive the next best action contextually serves up tools, guidance and data to agents throughout the interaction, including information or assets from third party applications.

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Self-Service Capabilities

Your busy customers should be able to access their account information and find answers to their questions on their own through a branded, personalized experience. A self-service portal with a searchable knowledge base and online community space will provide expert care and peer-to-peer options. If this is not enough, make it easy for customers to transition to assisted support.

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Unified Knowledge

Your agents are constantly on-the-go in today’s fast-paced work environment. Their tools should be able to keep up. Provide a single user interface for agents to handle service interactions, whether using their desktop or mobile device with Dynamics 365 for Customer Service.

With a single view into important information like scripting, entitlements, or recommendations, your agents can provide high-caliber service in an instant.

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Data Analytics

Relevant data empowers every role in the organization to have a positive impact on business outcomes. Interactive dashboards and data visualizations make it easy to make predictive and proactive customer service decisions. By pulling insights from various sources, including social, you can easily identify trends and anticipate opportunities, identify cross-sell/up-sell opportunities, explore what-if scenarios, improve service metrics and performance and identify best practices.

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Add prebuilt, customizable, applications

Do even more with Dynamics 365 for Customer using AppSource

  • Enhance your customer support software and processes by integrating add-on applications from Microsoft and our partners.
  • Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.
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