Provide your Call Center Agents with a 360-degree view and interactive insights into their issues as they engage with the customer. Uniquely configure your companies call flows with our Screen Play workflow engine.
Scheduling, and Dispatch Management
Provide real-time Dynamic Best Fit Scheduling and Dispatch with the customer online to ensure the right technician with the right skills is sent to solve the issue on time. Balance your channel demand (reactive, planned maintenance and IoT driven predictive maintenance) with the multi-resource schedule optimizer to meet SLA schedule adherence and increase productivity.