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The Hitachi Solutions Implementation Approach

Our implementation approach starts with core technologies built on the Microsoft Cloud, including the Dynamics 365 platform, so you can get up and running quickly. We then enhance that Dynamics 365 platform with our own industry applications, designed specifically for common industry scenarios. Finally, we customize the solution for the unique needs of the individual business.

Our implementation approach is designed to offer:

  • Faster delivery, with core technologies already in place
  • Lower cost, with less money and time spent on custom development
  • Higher quality delivered through industry expertise and technology built specifically for each vertical
  • Customized solutions for every organization based on their unique requirements

The Implementation Roadmap

Implementation can be broken down into the following service steps:

Management Consulting Services

Identify, qualify and champion the opportunities for your business.

Systems Integration Consulting Services

Deliver on those opportunities through a comprehensive implementation approach covering all aspects of people, process and technology with best-in-class capabilities.

Organizational Change Management

Ensure acceptance of new process improvements and adoption of the enabling technologies.

Support Services

Maintain the value created through a breadth of flexible capabilities, from managed services to application support to hosting.


What to Look for in a Microsoft Dynamics 365 Implementation Partner

Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It may seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous impact on user adoption and the success of the overall project.

Similarly, you want a partner that has a long and successful relationship with Microsoft, one that has been there and done this successfully a thousand times before.

Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This results in the ability to apply custom solutions that are tailored to each specific business.

A true partnership creates a powerful pairing of resources that fosters an understanding of your business and unique business needs. Additionally, this partnership will enable you to learn about implementation best practices and the solution being implemented. The sweet spot in a project is where the implementation team understands your needs and you understand how to address those needs with a specialized software solution. At this point you are ready to transition into a more hands-on role with the solution, having the confidence and knowledge to obtain the value expected of that solution.

Questions to consider when looking for an implementation partner:

Is there a culture fit?

Does the partner have a close and lengthy relationship with Microsoft?

How will the partner attempt to fully understand your organization?

Best Practices for CRM Implementation

No single implementation methodology is a one-size-fits-all solution for success. End-user needs, past project experiences, team member availability, budgeting processes and business objectives vary considerably from client-to-client and even project-to-project.

That’s why we, as industry experts, must ensure that we are providing you, our client, with the proper guidance needed for you to be successful. This guidance includes matching the best project implementation methodology to your unique business challenges.


Our best practices focus on:

  • Collaboration
  • Due diligence and planning
  • Client immersion
  • Prescriptive solutions based on each client’s business needs
They made us feel very comfortable that if we went with Dynamics and Hitachi, we would get the application we really needed based on our business requirements.
- Craig Borens, AVP of Customer Care for Grange Insurance
One of the things we are looking to do is expand the system beyond sales force automation and be our single view for all customer information. This has been a win-win for all of us and I definitely see potential for using Hitachi Solutions in the future.
- Larissa Tosch, Glatfelter’s Director of Applications
Our end users are working in Microsoft applications every day, so we knew that Microsoft Dynamics CRM’s familiar interface, as well as its ease of use, would quickly become an important productivity tool for our agents. Dynamics CRM’s flexible architecture was also a key factor when comparing CRM systems.
- Mindy Cron, Business Project Manager,
Dynamics CRM gives us a single pane of glass to look into our various systems. Where we previously spent time bouncing back and forth to get all of that information, CRM allows us to see it all in one place.
- Paul Pawlowski, IT Analyst

Implementation Methodology: It’s Not One Size Fits All

Our Consensus Methodology is used as a framework for all Hitachi projects, and is tailored to meet each client’s specific business and project needs. Consensus is a melding of our methods and tools, and represents an overall integrated approach resulting in a repeatable, high-quality experience for our customers.

This methodology provides the foundation for a holistic solution that responds to your needs across strategy, people, process and technology with a constant focus on quality.

Benefits of the Consensus Methodology include:

  • Reduced training and transition costs
  • Predictable cost structure for projects and support
  • Cost advantages due to scale and capabilities
  • Access to lower costs due to offshore resources
  • Increased focus on core functions
  • Faster time to market for project ramp up
  • Increased flexibility with remote and onsite resources
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