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Customer Success Stories
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Glatfelter Insurance Group

From business planning to risk management services, Glatfelter Insurance Group markets a wide array of commercial property and casualty insurance, employee benefits products and financial services on a direct basis. Glatfelter’s goal is to help clients determine the best approach for assessing and supporting their current needs while also planning for the future. With Hitachi Solutions, Glatfelter Insurance is able to:

Leverage a single, consolidated CRM system

By gaining this ability, Glatfelter Insurance Group is able to provide improved data accuracy and efficiency.

Secure flawless integration

One of the key benefits of implementing Microsoft Dynamics CRM is the ability it gives Glatfelter Insurance Group to seamlessly integrate with Outlook, existing data warehouse and other system feeds.

Greatly increase staff productivity and customer satisfaction

With access to one consolidated source of information, employees can view all the data they need, from one place, making it easier to track activities of the insured, prospect, and retrieve pipeline reports.

“One of the things we are looking to do is expand the system beyond sales force automation and be our single view for all customer information. This has been a win-win for all of us and I definitely see potential for using Hitachi Solutions in the future.”

– Larissa Tosch, Glatfelter’s Director of Applications, Glatfelter Insurance Group



Grange Insurance

Grange Insurance, founded in 1935, now works with over 4,000 independent agents across 13 states. Grange Insurance is based in Columbus, OH, and manages over $2 billion in assets.

Deliver Exceptional Customer Service

Serve its customers better and faster, thereby enabling Grange to obtain valuable insight into its customer service organization.

Utilize performance insight to improve customer service

Obtain valuable insight into its customer service organization helping to identify trends and patterns that might highlight a recurring issue or an opportunity for improvement.

Improve efficiencies in call centers

Increase efficiency by predicting how high the call volume will be in the future and plan resources accordingly from past data.

“They made us feel very comfortable that if we went with Dynamics and Hitachi, we would get the application we really needed based on our business requirements.”

– Craig Borens, AVP of Customer Care for Grange Insurance


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