Enhance member experiences with personalized service
Download the free DatasheetEnhance Member Experiences with Personalized Service
Choosing a health plan is a big life decision — one that involves handing over sensitive medical information and putting full faith in the insurer of choice. As a result, health plan members are demanding a higher level of service and a more engaging member experience, leaving insurers and health plans to look for ways to improve member engagement and long-term member loyalty.
With Dynamics 365, we can build a single view into the heartbeat of every member, while we deliver more interoperability to providers, partners, members, and employees.
Michael Della Villa, Chief Information Officer, MVP Health Care
Hitachi Solutions Engage for Health Plans offers payors a practical solution to effectively manage and foster profitable relationships across agencies, members, brokers, and other partners. Our solution enables you to focus on all aspects of your business and the member lifecycle, from relationship and engagement management to business development.
Engage for Health Plans enables organizations to:
Enhance member experiences with personalized service
Download the free DatasheetProcess plan onboarding and renewals quickly and efficiently, giving full visibility into the process and clear next actions to drive completion. Give health plan administrators a comprehensive end to-end platform for managing onboarding and renewals that engages everyone.
Allows you to provide superior transactions and engagements, every time. The solution gives you a holistic view of all data from one system, consolidates the entire process into a single automated workflow, personalizes and speeds interactions, and integrates across all channels. It also provides dashboards, performance management, and automated tasks to help you execute better across the entire quote to card lifecycle.
Store, represent, and manage all the complexities in provider information and relationships. Gain visibility into provider organizations, including basic organization details, activities, and grievance management.
Establish a true 360-degree view of each member by rapidly integrating disparate systems in accordance with industry best practices. Aggregate member and plan data from policy administration, claims, billing, imaging, document management, and other systems.
Make it easier for your distributors to work with you and turn the strength of your distributor relationships into a powerful competitive differentiator. Provide performance management and superior visibility into your distributor network, along with tools that promote collaboration.
Deliver superior member services by giving everyone a complete view of member information along with intuitive service tools. Provide better service in the call center and manage interactions across service, marketing, billing and all other touchpoints.
Enhance your health plan services with our Dynamics 365 add-ons, built on decades of industry and technology expertise. Talk to an expert today.
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