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Farm Credit Services of Illinois

Organized by the Indiana Farm Bureau Insurance, Inc. in 1934, Farm Credit Services of Illinois has grown to include insurance products for auto, life, home, business, and farm. Business and other financial services and products are also available. With Hitachi Solutions, Glatfelter Insurance is able to:

Gain value-add utilizing custom integration

Exploit custom integration of existing internal systems to provide unexpected value-add.

Better understand KPIs

Easily improve understanding with visually appealing and informative dashboards.

Achieve high user adoption among employees

Make staff feel comfortable using the system, utilizing the “train the trainer” approach.


“We really needed to capture, all in one spot, how many acres they farm, what type of operation they’re running, and the amounts of their loan balances and crop insurance. The current CRM system has made that possible”

– Mandy Miller, Sales and Service Specialist, Farm Credit Services of Illinois

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Lake Michigan Credit Union

Lake Michigan Credit Union (LMCU) maintains a close trust relationship with its members by treating them as individuals and offering them relevant products and services.

Hitachi Solutions and Microsoft Dynamics CRM help LMCU do this by providing a complete view of each member along with cross-sell and up-sell offers based on member needs.

Offer members the products right for them

Increase member trust by ensuring that the sales team cross-sells the right products to them.

Achieve high user adoption among employees

Make staff feel comfortable in using the system utilizing the “train the trainer” approach.

Track sales to optimize results and profitability

Track leads and referrals to better understand which products are most profitable and which offers are having the best results.


“It’s Microsoft. Our people use Microsoft every day. It’s very intuitive. You know what you need to do because it’s familiar. With Hitachi and Microsoft Dynamics CRM, we didn’t have to change our practices to fit the system, they built the system to meet our needs.”

– Staci Wade, VP of Applications Support, Lake Michigan Credit Union

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