What to Look for in a Microsoft Dynamics 365 Implementation Partner
Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It might seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous effect on user adoption and the success of the overall project.
Similarly, you want a partner that has a long and successful relationship with Microsoft, one that has been there and done this successfully thousands of times before.
Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This gives us the ability to apply solutions, like our Engage for Banking CRM solutions, which that are tailored to each specific business.
A true partnership creates a powerful pairing of resources that fosters an understanding of your business and your unique business needs. Additionally, this partnership will enable you to learn about implementation best practices and the Engage for Banking solution. The sweet spot in a project is where the implementation team understands your needs and you understand how to address those needs with a specialized CRM software solution. At this point the you are ready to transition into a more hands-on role with Engage for Banking, having the confidence and knowledge to obtain the value expected of that solution.
Questions to consider when looking for an implementation partner: