What to Look for in an Ecommerce Implementation Partner
Price is often the first factor businesses consider when evaluating implementation partners. However, it isn’t price that makes or breaks a project — it’s culture. Before you choose a partner, consider whether your two cultures are a good fit. It might seem like a minor detail, but implementation is a truly collaborative process and cultural fit can have a tremendous effect on user adoption and the overall success of the project.
Similarly, you want a partner that has a long and successful relationship with Microsoft, one that has been there and done this successfully thousands of times before.
It’s essential that you work with a partner that really knows what they’re doing — and that means looking for a vendor with demonstrable experience delivering ecommerce solutions. The more industry-specific B2B and B2C references an implementation partner has, the better. The more experience a vendor has, the more likely they are to be able to adapt to any situation and to identify opportunities to enhance your ecommerce implementation.
Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This gives us the ability to apply solutions, like Hitachi Solutions Commerce, and tailor them to each specific business.
A true partnership should create a powerful pairing of resources that fosters an understanding of your business and its unique needs. Additionally, a partnership should enable you to learn about implementation best practices and the solution itself. The sweet spot in a project is when the implementation team understands your needs and you understand how to address those needs with a specialized ecommerce software solution. At this point you are ready to transition into a more hands-on role, with the confidence and knowledge to obtain the value expected of that solution.
Best Practices for Hitachi Solutions Commerce Implementation
No single implementation methodology is a one-size-fits-all solution for success. End-user needs, past project experiences, team member availability, budgeting processes, and business objectives vary considerably from one client to the next, and even from one project to the next.
That’s why we, as industry experts, are committed to ensuring that we provide the proper guidance you need to be successful. This guidance includes matching the best project implementation methodology to your particular business challenges.