Hitachi Solutions Ecommerce

The Hitachi Solutions Ecommerce System provides you with an end-to-end Web-based system that provides full Ecommerce capabilities and integrates with your accounting system, shipping system, inventory system and more.
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The Hitachi Solutions Ecommerce System provides you with an end-to-end Web-based system that provides full Ecommerce capabilities and integrates with your accounting system, shipping system, inventory system and more.

 

Our Ecommerce system integrates with:

Microsoft Dynamics 365 for Customer Engagement (formerly Dynamics CRM)  |  Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX)  |  Microsoft Dynamics AX  |  Microsoft Dynamics NAV  |  Microsoft Dynamics GP  |  Microsoft Dynamics SL  |  Sage ERP MAS

Multi-Store Order Management Desk

  • Manage multiple online stores through one order management interface
  • Find orders (by email, customer name, customer address, zip code)
  • View order history
  • Multiple order status (new, being processed, fraud, hold, complete, cancelled)

Multi-Level Product/Service Catalog

  • An interface to view the latest prices and stock status about products
  • Mark up/down your prices by category, manufacturer or product
  • Add/remove products from the catalog

System Configurator

Customized product configuration combined with a quoting engine that provides a self-serve interface to customers.

Advanced Shopping Cart

Integrated shopping cart with address book for multiple shipping addresses.

Multiple Payment Facilities

Support for:

  • All major payment processors (Verisign, Authorize.net, PaymentTech, Wells Fargo and more)
  • All major merchant account providers
  • PayPal
  • PO-based orders
  • Checks/ Cashier’s check
  • Advanced auto fraud monitoring

Credit and cash customers are serviced via credit monitoring and payment gateways respectively.

Integrated Shipping and Fulfillment

  • Track orders: Real-time tracking information for customers
  • Automated shipping notification to customers
  • Support for FedEx, UPS, DHL and United States Postal Service
  • Auto-Packaging functionality (Best Box Selector)
  • Support for drop ship orders

RMA & Returns Management

  • Setup multiple return policies – replace, refund (Full, Partial)
  • Returns Policy Editor
  • Automated RMA generation (manual option available)
  • Return period expiration tracking
  • Returns reporting
  • Return Life Cycle Management

Advanced Customer Management

Powerful tools for managing your customer database.

  • Update customer information (Bill To/ Ship To information)
  • Place orders for customers via a sales desk
  • View customer history across multiple stores

Seamless ERP Integration

  • Microsoft Dynamics 365
  • Microsoft Dynamics AX
  • Microsoft Dynamics NAV
  • Microsoft Dynamics GP
  • Microsoft Dynamics SL
  • Sage MAS 90/ 200
  • Sage MAS 500

Real-Time Reporting

  • Sales by item
  • Sales by department
  • Sales by section
  • Sales by category
  • Sales by payment method
  • Top N selling items
  • Top customers
  • Average, median size of order for each report
  • Total $ sales value for each report
  • Repeat customer report
  • Campaign reporting: sales by promotion
  • Chart-based reporting
  • Average, median size of order for each report
  • Total $ sales value for each report

Marketing Campaign Management

  • Campaign and promotions management
  • Item promotions
  • Shipping promotions
  • Category promotions
  • Total order promotions
  • Search engine optimization
  • Automated product page titles
  • ALT-TAG for images
  • Sales order desk

Merchandising Management

  • Automated cross-sell on checkout
  • Related products
  • Up-sell product management
  • Drop-ship product support with email notification to vendors
Receive a personalized price quote for Ecommerce for Microsoft Dynamics – including software, maintenance fees and estimated implementation services.
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