Retail Industry Solutions

Why trust Hitachi for your business solutions?

Vertical Solutions Cloud Icon
Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft 365 (Formerly Microsoft Dynamics AX and CRM) and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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AX for Retail

Powerful Merchandising

Maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

AX Retail Icon

Omni-Channel Management

Gain full visibility and control across all channels by providing a universal shopping experience for customers in brick and mortar stores, online ecommerce sites, mobile devices, and social channels. Cross-channel scenarios, such as buy online and pickup in store, also add to heightened customer convenience and satisfaction.


Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

AX Retail Global Scalability Icon


CRM for Loyalty Management

Customer Award Management

Personalize awards rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels including web, POS, in-store, and phone orders.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.

CRM Retail Dashboard

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

Customer Self-Service

Empower your customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

CRM Retail Contact Record

Marketing and Promotions Campaign Reports

Robust dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

CRM Retail Reporting Icon
CRM Essentials Dashboard

Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library


Retail Churn with Advanced Analytics

Hitachi Solutions applies advanced analytics and machine learning for predicting retail churn of customers.


Many industries have problems with customers leaving their service. In order to combat churn, we need to understand different demographic groups. Utilizing our approach, retailers are able to delve into the root causes of churn.



Our Advanced Analytics solution allows retailers to simulate marketing campaigns for multiple demographic groups. Key highlights include:

  • Understand the basics of your customer base. (Who they are? Where they live What is their history?).
  • Train a model of customer churn using machine learning techniques to predict the causal conditions.
  • Simulate different marketing campaigns using the trained model and provide dollar figures to the opportunity cost of those campaigns.
  • Prescribe specific campaigns to target different demographic groups in order to minimize churn probabilities.


Hitachi Solutions can help businesses reduce churn, prescribe marketing campaigns to specific demographic groups and increase subscriber retention. This solution uses your existing customer data to create models and insights that will generate value that can be reused multiple times in the future.


Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.


Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
The key here is the integration with Microsoft Dynamics SL; however, Hitachi Solutions has also helped us design the web pages as we needed them. Hitachi Solutions provides total capability, which allows us to utilize a myriad of functionality within Hitachi Solutions Ecommerce to improve the online shopping experience for our customers.
- Joe Sasala, Vice President and Chief Operating Officer
Our challenge was to bring a wide variety of flowers to our clients from a variety of sources. We were able to achieve this with the help of Hitachi Solutions. We are now able to land with our customers faster than our competition can.
- Deba Behera, Director - IT
We had no such thing as cross-company collaboration, but we were approaching a point where we couldn’t keep pace with business demands. We wanted to modernize and create a globally connected environment where we could quickly adapt and respond to the needs of our rapidly expanding retailer, franchisee, and customer base.
- Phillip R. Kennedy, Director of Information Technology at PANDORA
When we looked at what was available in the market, Microsoft Dynamics AX was the solution that met the majority of our needs right out of the box. It met about 75 to 80 per cent of our requirements right away.
- Ken MClaughlin, Manager Retail Systems and Support

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.