Media & Entertainment Industry Solutions

Why trust Hitachi for your business solutions?

Vertical Solutions Cloud Icon
Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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Media & Entertainment

CRM for Sports & Entertainment

Ticket Sales

Streamline ticket sales and improve coordination so you can focus more on selling and less on overhead with information regarding fan preferences, group sales, season tickets, premium seating and suites, ticket operations and ticket sales all inside of CRM.

CRM Entertainment Ticket Record

Fan Service

Provide a better fan experience by making sure your patrons’ concerns are heard and their issues are addressed. Take advantage of capabilities inside CRM to handle incident management, resolution management, contacts us resolution, issue routing and measure other customer service KPIs.

CRM Fan Service Icon

Integration Foundation

Aggregate valuable fan and ticketing data in one place and use it to drive more successful marketing campaigns with a complete view of your fans. Utilize information from internal databases and external sources including ticketing providers like Ticketmaster and Tickets.com, customer and venue management systems like Fortress, and marketing and data providers like ClickDimensions, InsideView and others.

CRM Integration Foundation Opportunity Record

A Director of Ticket & Fan Services

Check out our Day in the Life Video highlighting our Hitachi Solutions CRM for Sports & Entertainment solution package to learn how we can help your organization provide your fans with the ultimate experience.

Director of Ticket and Fan Services Sports Organization
A Day in the Life of a Director of Ticket & Fan Services for a Sports Organization
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Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grip
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
Dynamics CRM has dramatically increased our ability to connect with our fans and enhance the overall customer experience…it’s a slam dunk for any business!
- Scott Loft, Vice President, Ticket Sales, Retention & Database Operations, OKC Thunder

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.