Manufacturing Industry Solutions

Why trust Hitachi for your business solutions?

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft Dynamics 365 (Formerly Microsoft Dynamics AX and CRM) and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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AX for Equipment Management

Equipment Lifecycle Management

Efficiently manage equipment with visibility into the total ROI of equipment during each stage of its lifespan, from the initial purchase, to value-added configurations, to selling/renting to customers, and to equipment depreciation and final retirement.

Equipment Registration

Easily and effectively register all equipment through a simple wizard, a purchase order, a production order, or a sales order. Once the equipment is created, associate it with an inventory item, asset, project, service object, or vendor.

AX Equipment Management Surface Tablet

Equipment Transaction Tracking

Track financial transactions related to equipment usage by associating equipment with an inventory item, asset, project, service object, or vendor.

Equipment Release and Quality Check Management

Ensure the desired outcomes for equipment happen every time with a tight quality check process that enables quality checks to be conducted during purchase, production, and sales operations.

AX Equipment Management Dashboard

Warranty and Service Management

Get a comprehensive view of warranty information with the ability to configure the equipment’s warranty date by the product receipt date or invoice date, and to collect and incorporate related financial data.

AX Equipment Management Icon


AX for Payroll

Quick and Easy Setup

Quickly set up and maintain payroll configuration including roll-down capabilities. The ability to assign employee classes and pay codes to process salary, pension and EIC pay automatically for employee groups improves efficiency.

Payroll Direct Deposit

Automated process adds payroll funds to employees’ bank, savings and loan or credit union accounts through an automated clearing house file.

AX Payroll Contact Record

Flexible Control of Processes

Customize detailed records of pay, benefits and deductions to your business to help you control audit details related to handwritten checks and voided checks. Additionally, retirement accounts are managed with increased efficiency by applying a maximum match percentage on a Payroll Benefit code.

Web-based Time Reporting

Streamline entry and approval processes for timesheets with online applications delivered through Microsoft Business portal. Automated transfer of information to Payroll eliminates paper-based systems and reduces data re-entry.

AX Payroll Account Record


AX for Consumer Goods

Supply and demand chain transparency

Synchronize demand data from retailers with supplier and production availability. Utilize this data to more effectively forecast need and schedule production, thus enabling your team to make fast and accurate decisions based on changes in demand or disruptions in supply.

Advanced supply chain management

Automate inventory control and warehouse processes to help move goods efficiently to distribution centers and stores. Be better equipped to negotiate with retailers about product costs, timing, and product placement.

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Campaign management

Track sales and inventory based on key performance indicators (KPIs). Calculate delivery dates for complex orders using a mix of cross-docking, internal movement, and vendor-ordering activities. Automatically calculate delivery dates based on predefined trade parameters.

Improve operational efficiency

Streamline operations on the shop floor and beyond, including research and development, administration, product life-cycle management, and customer service by automating processes and integrating project, customer, and financial information.

AX Consumer Goods Surface Tablet

Support global design teams

Shorten time to market for new product innovations by integrating processes and managing programs effectively. Deliver lower-cost products quickly and enhance customer satisfaction by enabling global collaboration of design, integrating innovation into the manufacturing process, and collaborating effectively with suppliers, partners, and customers.

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Control your processes from start to finish

Track items from the time of materials purchase to the time of production and sale with lot and location control. Retrieve data easily to respond to recall notices or queries about how the item was engineered and where it may currently be in use.

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CRM for Consumer Goods

Market Share Analysis

Compare total customer purchasing power to your projected share of the market in order to manage your growth goals with a better understanding of your actual versus forecasted revenues, contract profitability and costs, and cross–sell and up-sell opportunities.

Data Integration and Automation

Integration with Material Resource Planning, Supply Chain Management, and Enterprise Resource Planning systems allows for a complete 360-degree view of the customer, including historical information so you can automate quote processes to decrease the time it takes to generate orders.

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Quality Control

Standardized information within CRM helps resolve product issues by tracking information such as specific batches, facilities, and supply chains in order to validate information and detect errors and complaints.

Social Media Insights

Analyze and act on market intelligence from social conversations, including measurement of sentiment across a wide array of social channels in addition to tracking product, brand, competitor and campaigns globally and in real time to gain a true understanding of their customers and their business across the social Web.

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Retailer Management

Develop and track initiative launches, new product launches, white label plans, contracts and more while keeping track of in-store promotion and brand compliance management from store audits so you can support sales teams in their joint business planning with retailers.

CRM Consumer Goods Dashboard


CRM for Building Product Manufacturers

Project Visibility

Get better visibility into projects and jobs, track progress and help ensure smooth fulfillment with project and job tracking, competitor tracking, data integration with billing and ERP systems, and quote and bid management inside CRM.

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Business Development

Build a healthy sales pipeline by building up awareness and identifying strong opportunities for growth with marketing management, opportunity management and call reporting.

Account Management

Track your relationships with contractors, officials, engineering firms and vendors so you can identify the right people and influencers to work with on every project by using CRM for contact management, relationship management, case management and order management.

CRM Construction Materials Record

A Sales Manager for a Building Product Manufacturer

See how a Sales Manager can use Hitachi CRM for Building Product Manufacturers (BPM) to get a single complete view of projects, quotes, and important business relationships so he or she can find the information needed to make smart, well-informed decisions.

Sales Manager for a Building Product Manufacturer
A Sales Manager for a Building Product Manufacturer


CRM for Dealer Management

Dealer Sales

Give your sales teams all the information they need in one place alongside automated sales processes that reduce busy work and give them more quality time with customers by using CRM for sales management and reporting and activity management.

Relationship Management

Track your relationships with manufacturers and customers so you can make sure you have all the information you need for each sales opportunity and service incident because CRM provides you with an Account 360, contact management and market information.

CRM Dashboard on a Surface Tablet

Quote Management

Generate accurate quotes quickly and track exactly what was sold to the customer so you can foster collaboration between the sales team and service department.

Dealer Service

Ensure a consistent stream of ongoing service revenue by identifying strong opportunities, selling more contracts and better managing the ones you have thanks to CRM’s equipment profiling, opportunity management, case management and service contract management capabilities.

CRM Dealer Management Summary

A Sales Manager for a Heavy Equipment Dealer

Our Hitachi CRM Solution is designed to give the heavy equipment dealership unprecedented digital insight into all their business data,. Check out this short video to get a feel for how we can help.

Sales Manager for a Heavy Equipment Dealer
A Day in the Life of a Sales Manager for a Heavy Equipment Dealer


CRM for Process Manufacturing

Sales Management

Manage the unique sales processes based on annual volumes used to secure and manage contract pricing so that forecasts can be accurate and account for production cycles. Use CRM to create contracts from the Opportunity, manage contract performance compared to the agreed upon volumes and manage renewals all in one system so your account planning and targeting is able to use this information and you are able to work towards increased wallet-share with your customers.


Forecasting and Contract Management

Track your customers’ product consumption and usage metrics against forecasted purchases so you can better manage and analyze production volumes for your customers and gain visibility into their consumption compared to the contract commitments made so you can better plan for contract pricing and renewals.

Market Share Analysis

Identify total customer purchasing power versus projected share of market to manage growth goals using CRM to gain visibility into actual versus forecasted revenues, contract profitability and costs as well as cross-sell and up-sell opportunities for complementary products and services.

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Quality Control & Industry Compliance

Customer Care Centers resolve product issues relating back to specific batches, facilities and supply chains that are all tracked in CRM. Records are protected by security rules to allow for compliance with ITAR, ISO9000 and FDA guidelines.

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Product Development and Project Management

Manage internal costs compared to the rate of return on investment when producing custom products while maintaining visibility into the lifecycle from engineering to prototyping to testing so you can make more informed decisions on future investments.

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CRM Essentials Dashboard

Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library


Field Service Automation for Discrete Manufacturing

FSA for Equipment Dealers

Build better intelligence about your customers and the equipment they own to provide better service and increase customer loyalty. Track equipment service history and plan maintenance to better serve the customer and drive additional service revenue. Leverage the equipment history to ensure you are scheduling the right resources and parts needed to deliver on your maintenance commitments. Track your customers’ equipment, location, end uses, maintenance needs, repair history, and warranties claims to provide visibility to key data points to everyone serving the customer. Manage service contracts to ensure you are maximizing the service opportunities across your customers. Plan and manage your workforce to ensure the field resources with the right qualifications, certifications, and experience is assigned to appropriate work orders.

FSA on Mobile

FSA for Industrial Equipment Manufacturers & Service Providers

Manage Maintenance, Repair & Operations processes for your customers to increase customer satisfaction and increase service revenues. Track equipment service history, parts order history and maintenance plans to better serve the customer. Provide visibility to your customers’ maintenance needs, repair history, and warranties claims for everyone serving the customer. Streamline dispatch decisions by quickly comparing needs, equipment owned, and the resources that can most effectively meet them. Create flexible data views, intuitive alerts, and powerful optimization tools to proactively target customers for service and cross sell opportunities.

FSA Equipment Dashboard


Field Service for Equipment Asset Management

Equipment Service and Maintenance History

Create and build comprehensive maintenance initiatives by predicting operational needs and required maintenance based on accurate estimates of real-life workloads and use scheduling tools to ensure confidence that parts, retables, consumables, financial, human and physical resources needed to execute your maintenance initiatives will be available when needed.

Classify assets with barcodes or serial numbers, then track asset location, maintenance needs, and repair history while capturing costs, revenue, and time spent on each asset. Also, the ability to track warranties against assets allows you to provide field staff with visibility into terms and expiration dates, and help ensure that service and billing conform to warranty stipulations. Optimize workforce management by integrating information about personnel qualifications, certifications, and experience into work assignments; automating crew calendars and timekeeping; and generating individual performance scorecards.

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Field Service Automation for Residential & Commercial HVAC

Enhance management efficiency and increase the productivity of field operations with targeted automation and integrated information flow.

FSA Asset Equipement Management Dashboard

A Service Manager for a Manufacturer of Equipment

Watch this video to follow along with a Service Manager for a Manufacturer of Equipment using Hitachi Field Service Automation for Microsoft Dynamics AX.

Sales Manager for a Manufacturer of Equipment
A Service Manager for a Manufacturer of Equipment

Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.


Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
The technical expertise and system knowledge Hitachi Solutions has brought to Pyrotek has without question been critical to our CRM program. We would not be enjoying the success we are today without their invaluable assistance.
- Joe Tarulli, Corporate Sales Development Manager, Pyrotek

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.