Expert Support for Office 365

M365 Digital Workspace
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Overview

Hitachi Solutions Managed Services for Office 365/M365, offers you all-encompassing implementation and support for your Digital Workspace powered by Microsoft 365 (M365). With the security of Managed Services, you can continuously and securely provide businesses with a fully managed Windows workplace, managed cloud-based productivity, security, devices, and services, with round the clock global presence.

Expert, worldwide support, when you need it

Our M365 experts are always on call to help you keep your Office 365 applications up and running at all times. Managed Services for M365 includes:

  • 24/7 access with consistent support around the globe
  • Dedicated Customer Success Manager for each customer available on your time zone
  • Proactive maintenance and continuous improvement
  • Local and international dedicated support
  • Knowledge base based on our customers in North America
  • Single company to help you with business applications, collaborative tools and data analytics

As you take the next step on your digital transformation, our Digital Workspace can help you and your company with a set of fully managed productivity tools that enhance security and allow you to focus on business processes, making you more agile to meet your customers’ needs with end-to end simplified & tailored solutions.

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Benefits

Rely on your dedicated team of Office 365 /M365 experts

When you sign up for Managed Services for Office 365/M365, you receive your own regional customer success manager along with a dedicated offshore manager, to ensure you are always covered — whether you need support domestically or globally

Benefits of O365/M365 Managed Services:

  • Dedicated Team of O365 / M365 Certified experts for all support issues
  • Migration assistance and support
  • License Management
  • Subscription Management

O365/M365 Service Management

  • On-call Office 365 support experts — including a functional lead, technical lead and developer
  • Dedicated Customer Success Manager to ensure your needs are being met and advise you on new features and functionality from Microsoft
  • Expert support teams — located around the world for highly responsive coverage

Plus, you’ll gain access to a knowledge base of over 15,000 issues Hitachi Solutions has previously worked through with hundreds of customers. If your issue has been reported before, the automatic bot will provide you with an instantaneous response.

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Features & Capabilities

With a state-of-the-art, globally present, around the clock support as a service model, Hitachi Solutions Digital Workplace is a single box solution for your digital transformation.

Transformation leverages digital technologies to innovate new business models, business processes, and services, and to improve experiences, operational efficiencies, and organizational performance. Whether your deployment is online, hybrid or mixed, we can help with the ongoing, day-to-day management of Office 365 hosted solutions. These services include:

Administration, Implementation, Migration and Managed Services

  • Subscription and licensing management
  • Azure Active Directory
  • Exchange Online
  • Skype for Business
  • Microsoft Teams
  • File Storage using OneDrive
  • SharePoint online administration
  • Office 365/M365  administration
  • Compliance/ governance/security reporting using O365/M365
  • Enterprise device Management
  • Remote monitoring and alert management for critical issues
  • End-user onboarding

Why Hitachi Solutions?

We want to be your most valuable Microsoft Managed Services partner, even after your implementation is live.

We have won more Microsoft Partner of the Year and Customer Excellence awards than any other provider. With offices and teams around the world, we offer deep industry knowledge and a broad global reach, meaning we are big enough to truly scale, and yet focused enough to care about you and your business.

Ready to reinvent your business solutions?

Our Managed Services team is standing by, ready to get you set up on Live 365 or to answer your questions.

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