Insurance Industry Solutions

Transform Your Business Model and Drive Growth with Technology Built for Insurance
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Overview

Hitachi Solutions helps insurers utilize the latest advances in technology to transform their business models, drive growth and meet evolving consumer expectations. As insurers look to move away from legacy systems and modernize operations, Hitachi Solutions can help forge the path forward. With on-premises and cloud capabilities, we can help your insurance organization modernize your core systems for optimized operations.

The insurance marketplace is currently undergoing significant change:

  • Mergers and acquisitions are on the rise posing a challenge for organizations dealing with the merging of multiple technologies
  • The independent agent model is losing ground to a direct (digital) model
  • Competition is increasing
  • Consumer expectations are changing, with 24/7 on demand service now expected

By enabling insurers with new technological capabilities such as machine learning, Hitachi Solutions offers the industry specific products and expertise for organizations looking to stay competitive in the digital age.

 

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Solving Your Challenges

The evolution to digital technology is changing the way businesses operate and creating new opportunities for insurers. Together, Hitachi Solutions and Microsoft support insurers with a complete customer engagement platform to enable consistent digital experiences across multiple channels—including call centers, direct channels and mobile applications. We help insurers enable producers with actionable insights so that the business can focus on growth and customer satisfaction.

Our approach to enabling insurers in the digital age is based around the four pillars of digital transformation.

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Digital Transformation

Engage customers:

Consumers are in the driver’s seat. With more options than ever before and a desire for immediate service, customer expectations are changing and insurers must learn how to respond. Hitachi Solutions can help you deliver the service that customers demand, while helping your organization become more efficient and profitable.

Empower employees:

Employees are key to your organization’s success. Hitachi Solutions can give you the visibility, information and collaboration tools your employees need to effectively do their jobs and transform your business.

Optimize operations:

Data is the key to discovering new opportunities and excelling in the digital age. We can help you unlock and merge your data, giving you the ability to identify trends and create breakthrough solutions—all in real time.

Transform your products:

Innovation is rapid in today’s market. Hitachi Solutions will help you stay current, finding new ways to connect data and people so that you can settle claims faster, detect fraud with improved accuracy and slash loss ratios.
One of the things we are looking to do is expand the system beyond sales force automation and be our single view for all customer information. This has been a win-win for all of us and I definitely see potential for using Hitachi Solutions in the future.
- Larissa Tosch, Glatfelter’s Director of Applications, Glatfelter Insurance Group
They made us feel very comfortable that if we went with Dynamics and Hitachi, we would get the application we really needed based on our business requirements.
- Craig Borens, AVP of Customer Care for Grange Insurance
Our end users are working in Microsoft applications every day, so we knew that Microsoft Dynamics CRM’s familiar interface, as well as its ease of use, would quickly become an important productivity tool for our agents. Dynamics CRM’s flexible architecture was also a key factor when comparing CRM systems.
- Mindy Cron, Business Project Manager,
Dynamics CRM gives us a single pane of glass to look into our various systems. Where we previously spent time bouncing back and forth to get all of that information, CRM allows us to see it all in one place.
- Paul Pawlowski, IT Analyst

Why Hitachi Solutions?

The insurance team at Hitachi Solutions has been helping insurers unlock digital experiences through the power of the Microsoft platform since 2007. Today, we are using our experience to help insurers expose key data and use advanced analytics to support better decision making while maintaining business agility.

Hitachi Solutions is uniquely positioned to help your insurance organization grow for several reasons:

  • We are focused solely on Microsoft technology.
  • We leverage our in-house data analytics team to help you take your Microsoft technology even further.
  • Over the past decade, we have completed more than 120 insurance specific implementations.
  • Our industry IP lets us deliver a tailored solution so you can get up and running in weeks, not months.