12th Annual Hitachi Solutions Customer Conference

May 29-31, 2019 - Atlanta, Georgia
Register Now!

Friday, May 31st


8:00 am
9:00 am


9:00 am
10:00 am

Customer Excellence Awards Presentation

10:00 am
11:00 am

Customer Excellence Panel



11:15 am
12:15 pm

Breakout Track 1: Sales & Marketing

15 Reasons why Sales People hate CRM and how to fix it
View Abstract

How many times have you heard a salesperson complain about their Dynamics 365 system? In this session, we will provide 15 of the most common reasons why your sales team does not like using the D365 platform and provide suggestions on how those issues can be resolved. At the end of the session, you will have the tools to implement changes needed to both your system and your business, to increase D365 sales adoption.

All IndustriesD365 for Customer Engagement

Breakout Track 2: Service

Customer Service: The Life of a Knowledge Article
View Abstract

Join us for a session to discuss how a Knowledgebase can transform your customer service and increase customer satisfaction. We’ll discuss the lifecycle of the Knowledgebase and how it can be adjusted to fit your organization in addition to how to optimize articles in Dynamics 365. You’ll learn how to create a streamlined process for retiring articles and how to create a user experience that decreases helpdesk or support calls and how a Knowledge Manager is a role you may not have but need in your organization. Attendees will leave the session equipped with the information they need to become knowledgebase experts!

All IndustriesD365 for Customer Engagement

Breakout Track 3: Analytics & AI

Mastering Master Data Management (MDM)
View Abstract

Master Data Management can be daunting. Customer data can be inconsistent between these various customer databases. Customers might be identified by different customer numbers in each database. Names might be spelled differently in each database or their mailing addresses might also differ in each database. Join us to learn the steps to build a data experience to make one customer known by one set of numbers instead of three different customer numbers, names and addresses.

All Industries

Breakout Track 4: Finance & Operations

Attracting and Empowering top Talent
View Abstract

In this session we will cover what is new in the Spring 2019 release as well as leveraging tools available to transform your hiring process. By leveraging Azure, the Power Platform, and Dynamics 365 you can transform your processes to empower and thrive your employee base.

All IndustriesD365 for Talent

Breakout Track 5: Cloud Acceleration

Hands On Innovation Workshop: Understanding your Users Experience
View Abstract

Identifying the ingredients you need to build an effective user experience. A robust and well-presented brand guide can help a acclerate development and design across your organization and allow your brand to grow strong roots within your organization.

All Industries

Breakout Track 6: Power Platform

Ask The Architects: Digital Transformation Edition
View Abstract

Every company is talking about Digital Transformation but what does it mean from a technology enablement standpoint? How do you avoid building technology silos while trying to innovate around CRM, ERP, and Data initiatives? Our team of experts will discuss the Microsoft stack synergies (including Power Platform) and business opportunities and will field questions from the audience.

Register for $199, prices go up on May 1st!
Register Now