12th Annual Hitachi Solutions Customer Conference

May 29-31, 2019 - Atlanta, Georgia
Register Now!

Friday, May 31st


8:00 am
9:00 am


9:00 am
10:00 am

Customer Excellence Awards Presentation

10:00 am
11:00 am

Customer Excellence Panel



11:15 am
12:15 pm

Breakout Track 1: Sales & Marketing

15 Reasons why Sales People hate CRM and how to fix it
View Abstract

How many times have you heard a salesperson complain about their Dynamics 365 system? In this session, we will provide 15 of the most common reasons why your sales team does not like using the D365 platform and provide suggestions on how those issues can be resolved. At the end of the session, you will have the tools to implement changes needed to both your system and your business, to increase D365 sales adoption.

All IndustriesD365 for Customer Engagement

Breakout Track 2: Service

Using the Power Platform to Transform your Field Service Scheduling and Work Order Processing
View Abstract

In this session, Microsoft MVPs Scott LeFante and Shawn Tabor will review how leveraging the Power Platform helps you transform your work order and scheduling processes to deliver outstanding Customer experiences. In this session, learn how companies like yours are using the Power Platform and Dynamics 365 to:

Drive after-hours scheduling efficiency
Enhance after-hours emergency work order scheduling of on-call resources per territory.
Optimize exception scheduling processing
Automate managerial review and approval process for assigning techs after surpassing scheduling duration thresholds.
Make technicians more effective
Empower technicians to efficiently request parts that are available in a warehouse or special parts order.

You’ll walk away from this session with knowledge of how utilizing the Power Platform with Dynamics 365 for Field Service can transform your service organization today!

All IndustriesD365 for Customer Engagement

Breakout Track 3: Analytics & AI

Mastering Master Data Management (MDM)
View Abstract

Master Data Management can be daunting. Customer data can be inconsistent between these various customer databases. Customers might be identified by different customer numbers in each database. Names might be spelled differently in each database or their mailing addresses might also differ in each database. Join us to learn the steps to build a data experience to make one customer known by one set of numbers instead of three different customer numbers, names and addresses.

All Industries

Breakout Track 4: Finance & Operations

Attracting and Empowering top Talent
View Abstract

In this session we will cover what is new in the Spring 2019 release as well as leveraging tools available to transform your hiring process. By leveraging Azure, the Power Platform, and Dynamics 365 you can transform your processes to empower and thrive your employee base.

All IndustriesD365 for Talent

Breakout Track 5: Cloud Acceleration

Hands On Innovation Workshop: Understanding your Users Experience
View Abstract

Identifying the ingredients you need to build an effective user experience. A robust and well-presented brand guide can help a acclerate development and design across your organization and allow your brand to grow strong roots within your organization.

All Industries

Breakout Track 6: Power Platform

Ask The Architects: Digital Transformation Edition
View Abstract

Every company is talking about Digital Transformation but what does it mean from a technology enablement standpoint? How do you avoid building technology silos while trying to innovate around CRM, ERP, and Data initiatives? Our team of experts will discuss the Microsoft stack synergies (including Power Platform) and business opportunities and will field questions from the audience.

Register for $199, prices go up on May 1st!
Register Now