12th Annual Hitachi Solutions Customer Conference

May 29-31, 2019 - Atlanta, Georgia
Register Now!

Thursday, May 30th

REGISTRATION OPEN ALL DAY

ALL DAY

Registration Open

8:00 am
9:00 am

Breakfast

9:00 am
9:30 am

Welcome

9:30 am
10:15 am

General Session

Keynote I

15 MINUTE BREAK

10:30 am
11:30 am

General Session

Keynote II

15 MINUTE BREAK

Breakout

11:45 am
12:45 pm

Breakout Track 1: Sales & Marketing

Avengers of Contact Data
View Abstract

Learn real world techniques for gaining control of contact data, how to prevent duplicates before they happen, how to avoid synchronization surprises, and the regular tasks you should be doing to keep your vital contact data clean so that you and your team can better engage with your customers and prospects.

Financial ServicesD365 for Customer Engagement

Breakout Track 2: Service

How to Make the Most out of URS
View Abstract

Engage with us for an information-packed session on how your organization can coordinate resource availability and workloads. URS, or Unified Resource Scheduling, allows a business to schedule records such as work orders, projects, or opportunities through a visually appealing schedule board. You will leave our session with a handful of examples on how your company can leverage URS to manage resources and capacity within your industry.

All IndustriesD365 for Field ServiceD365 for Customer Engagement

Breakout Track 3: Analytics & AI

Building Enterprise Reporting that Stands the Test of Time
View Abstract

Having data and seeing the insights within are two very different initiatives. Often times we have many data source systems, from Human Resources and Payroll to Marketing Effectiveness Tools. Every system is collecting and generating data, but where is the data coming together? Learn the five steps we take to wrangle these data sources and enable you to make educated business decisions based on data and fact.

All IndustriesPower BIAzure Data + AI

Breakout Track 4: Finance & Operations

What does the April Release mean to me?
View Abstract

Join us to gain valuable insights into how you can take advantage of the many new technologies being introduced by Microsoft in their D365 April Release. We’ll go under the hood of the new D365 Finance & Operations release sharing some of our favorites including Microsoft’s new Planning Services and updates to Distributed Order Management, data integrations on Common Data Service (CDS), ways to leverage the cost-effective Azure Data Lake Storage Gen2, Master Planning, RevRec, and WMS/Catch Weight to name a few. We’ll also review how Microsoft is baking Azure IoT inside D365 Finance & Operations with their new “Connected Manufacturing” solution and provide a preview of what’s coming in the D365 Fall Release.

D365 for Finance & OperationsCDS (Common Data Service)

Breakout Track 5: Cloud Accelerations

Demystifying Azure: Solving the right problems with the right solution
View Abstract

Understanding the technical landscape can be difficult to stay up to date with. In this session we will focus on how to identify, qualify and prioritize potential business needs and how to leverage the right solution to solve those problems quickly. If you have heard the word Azure and are not sure where to start with the Cloud, this is a MUST ATTEND SESSION!

Breakout Track 6: Power Platform

Power Squared: PowerQuery with PowerBI
View Abstract

The POWER behind Power BI is Power Query, and it is often underutilized across all user skill levels. During this breakout session, we’ll discuss how to utilize Query Folding for SQL sources and let Power Query write your SQL statements; create custom functions to scrape from web resources; and, how to connect to a folder full of files and build an efficient data process with no code. We’ll also talk about how the very same engine also resides in Excel! You’ll walk away from this session with the knowledge required to improve your skills in Power Query and with two new tools in your analyst toolkit.

12:45 pm
1:45 pm

Lunch

Sponsor

1:45 pm
2:45 pm

Platinum Sponsor Keynote: ClickDimensions

15 MINUTE BREAK

Sponsor

3:00 pm
4:00 pm

Sponsor Showcase: Experlogix

Transform your Customer Experience with a Visual CPQ Solution for Microsoft Dynamics 365
View Abstract

Award-winning CPQ ISV Experlogix will showcase their new visual rendering capabilities to allow users to see on-the-fly product configuration changes as they configure a product quote. Now sales reps, dealers and customers can watch color changes, product modifications and much more while the Experlogix CPQ engine simultaneously ensures 100 percent pricing and product configuration accuracy, all tightly integrated with the Dynamics 365 CRM and ERP platforms. See cpq365.com for details on Experlogix CPQ.

Sponsor Showcase: Avalara

Secrets to Mastering the Everchanging Sales Tax Landscape
View Abstract

Welcome to 2019! We know you want to start the year off right by memorizing all the new tax rates, rules, and reading all about new legislature, right?? Kidding. We want to save you time by giving you tips and tricks for taking on the changing landscape of sales tax and managing exempt sales. This session will give you all the deets on economic nexus, new thresholds, changes coming down the pike, and ways to save time and money when it comes to tax compliance. Avalara will cover top industries like manufacturing, retail, software, and more. This one hour of secrets revealed could save you countless hours in the coming months. Your future self will thank you!

Sponsor Showcase: Riva CRM

Riva helps Digital Transformation Metamorphosize, not mask, Data Synchronization
View Abstract

Riva’s sync solution portfolio can help ensure your Digital Transformation doesn’t just repackage your existing data silo problems but actually elevates your business to the next level. Riva is the leader in calendar/email-to-CRM synchronization and surfacing of data between Microsoft Dynamics 365 and email platforms like Exchange, Office 365, GSuite and Lotus Notes. Hear from Riva VP Ken Lorenz and Hitachi Solutions Principal Architect and 11 time MSFT MVP Joel Lindstrom on why Hitachi Solutions has chosen Riva to be a strategic partner to provide Parity +1 solutions to the Microsoft stack. Ben Vollmer, Microsoft Global Dynamics 365 Field Service Director, will also weigh-in on how Riva fits into their mission to help companies improve strategies around Customer Engagement and Experience.

Sponsor Showcase: SK Global

Banking & Treasury Automation for Dynamics 365 Finance & Operations
View Abstract

How would you like to send secure automated ACH and Wire payments with email notification to your vendors? Do you want to apply customer payments to the invoice automatically? Would you like a more streamlined reconciliation of your bank statement(s)? Do your customers want an online bill pay portal to see their invoices and pay you faster? Would you like integration vendor invoice scanning and approvals? Come to our session!

Sponsor Showcase: TBD

30 MINUTE BREAK

Breakout

4:30 pm
5:30 pm

Breakout Track 1: Sales & Marketing

Marketing Automation: ClickDimensions and D365 for Marketing
View Abstract

There are several options when it comes to marketing automation with Dynamics 365. In this session we will talk about the factors that contribute to success of your deployment and the differences between the two primary marketing automation options for D365.

All IndustriesD365 for Customer EngagementD365 For MarketingClickDimensions

Breakout Track 2: Service

Dynamics 365 for Field Service and IoT helps you transform your service business and deliver outstanding Customer experiences.In this session, learn how companies like yours are using Dynamics 365 and IoT to:

Drive operational efficiency with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Optimize your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

You’ll walk away from this session with knowledge of what’s new in Dynamics 365 and IoT and how you can transform your service organization today!

Breakout Track 3: Analytics & AI

Swim, Bike, Run – the Essence of Data Science!
View Abstract

Sprint, Olympic, ½ Ironman, Ironman, wetsuits, goggles, bike, helmets, wheels, watt meters, transition bags, nutrition, bricks…. Triathlon is immersive and has many facets to preparing and performing.  At it’s core are three simple activities: swim, bike, run.  Join us for a session to explore ideas on how to keep data science projects simple. Get Data, Explore Data, and Talk about what is discovered!

Azure Data + AIDatabricks

Breakout Track 4: Finance & Operations

10 Tips for Operational Analytics for Dynamics 365 & Power BI
View Abstract

Dynamics 365, Power BI, data everywhere? Join us for a breakout session to learn 10 tips in Operational Analytics to help you get the most out of your Dynamics implementation. We will discuss connecting to data, sharing reports and dashboards, and other tips to help you be more successful with your operational analytics plan.

Power BIDynamics 365

Breakout Track 5: Cloud Acceleration

The 4 Elements you Need to Successfully Develop Custom Solutions
View Abstract

Learn how our approach to software development focuses on using commonly recognized Agile and Scrum techniques for project management adapted to our customers’ needs. To guide our adoption of Agile and Scrum techniques, our Stakeholder Experience focuses on four values: High Quality, Predictable Delivery, Frequent Feedback, and Embracing Change.

All Industries

Breakout Track 6: Power Platform

Going Beyond Power BI: Leveraging Microsoft Azure for Operational Analytics
View Abstract

How can you leverage the benefits of the Microsoft Azure ecosystem to meet your Operational Analytics objectives? Joins us to learn how to address common business analytics needs using Azure technologies that integrate data from your Dynamics 365 platforms to deliver solutions that go beyond the traditional concepts of Power BI. Cloud-driven architectures can provide flexibility, scalability, automation, and performance benefits to analytic delivery models. During this session, we will discuss why it is critical to approach analytics strategically with proper solution and technical architectures, while leveraging the Microsoft Azure suite of technologies.

All IndustriesAzureDynamics 365Power BI

6:30 pm
9:30 pm

Customer Appreciation Party at Skyline Park

Register for $199, prices go up on May 1st!
Register Now