Breakout Track 1: Sales & Marketing
Taking your D365 for Sales to the Next Level with the Spring ’19 Release
Join us to learn how new D365 functionality can help you build better relationships with your customers to ultimately sell more effectively. In this session, we will look at the features for revenue projection, content recommendation, and the new Dynamics AI for sales. Following this session, you will have deeper insights into new technologies that will elevate your day to day business operations.
All IndustriesD365 for SalesDynamics AI for Sales
Breakout Track 2: Service
Using IoT and Connected Field Service to transform the Customer Experience
Dynamics 365 for Field Service and IoT helps you transform your service business and deliver outstanding Customer experiences.In this session, learn how companies like yours are using Dynamics 365 and IoT to:
Drive operational efficiency with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Optimize your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
You’ll walk away from this session with knowledge of how utilizing the Power Platform with Dynamics 365 for Field Service can transform your service organization today!
ManufacturingD365 for Field ServiceHitachi Solutions IoT Service Hub
Breakout Track 3: Analytics and AI
Microsoft roadmap for Data Warehousing and Power BI
Taking the guesswork out of Microsoft’s ever evolving Data + AI strategy. Learn from the experts on how and where to get started. From SQL Data Warehouse all the way to Power BI, we can help you navigate the ecosystem! Join us for this session and walk away with an understanding of when to use what technology and why.
All IndustriesAzure Data + AIAzure Apps + InfrastructurePower BI
Breakout Track 4: Finance & Operations
Unlock the Secrets to Accurate Inventory Forecasting and Planning
In this session, our experts will highlight the different tools and techniques for inventory forecasting and planning. We will cover strategies for utilizing historical data, including external data such as weather, age of equipment, forecasting for new product releases and product end of life scenarios. We will review existing tools you have access to and speak to the advantages and limitations of each of these solutions/tools:
- D365 Customer Engagement and the new customer analytics functionality
- D365 Connected Field Service predictive maintenance forecasting
- D365 Finance and Operations master planning and demand planning
- Leveraging different data sources with machine learning and modeling to create a comprehensive plan/forecast
ManufacturingRetailService IndustriesD365 for Finance & OperationsD365 for Field ServiceD365 for Customer Engagement
Breakout Track 5: Cloud Acceleration
Panel Discussion: Confessions of a Developer
Bring your questions! Understand how to work with your development team to understand what gets them excited and how you can better communicate with your Devs. Join us for an open panel with our Custom Solutions Development Team and learn how to significantly reduce app development time and delivery. During the discussion you will discover key Microsoft platform capabilities and innovations and learn how the power of full stack development can create a custom solution that will meet YOUR individual needs.
All IndustriesCustom SolutionsDevelopment ExperienceAzure
Breakout Track 6: Power Platform
Go With The Flow
Microsoft Flow is Microsoft’s online workflow service that automates actions across the most common apps and services. In this session you will learn more about how you can use Flow with Dynamics 365 Customer Engagement and D365 for Finance & Operations. Join us to discuss:
- Including Flow in Dynamics 365 solutions
- Flow vs D365 workflow
- Working with connectors
- Approval processes
Dynamics 365Microsoft Flow