12th Annual Hitachi Solutions Customer Conference

May 29-31, 2019 - Atlanta, Georgia
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Wednesday, May 29th

8:00 am
2:00 pm

PowerApps Workshop requires additional registration

View Abstract and Register Here

Join us on Wednesday, May 29th, for an immersive experience into PowerApps. Click here to register for your ticket. Registration for this workshop is in addition to and separate from registration for the 2019 Customer Conference.

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8:00 am
noon

ClickDimensions Bootcamp requires additional registration

View Abstract

We are excited to offer this additional time with our Platinum Sponsor, ClickDimensions, where you will learn from two of their Microsoft Certified Solution Experts (MCSE) in Business Applications, Emma D’Arcy, and Allison Fierce! This Bootcamp is FREE but does require separate registration from the Customer Conference.

During the Bootcamp, Emma and Allison will cover the following topics:

  • 3 Clever Campaign Automations to Make Marketer’s Lives Easier
  • Lead Scoring – How to do more with your lead’s score
  • Email Template Approval Process – Implement a simple version control process
  • Integrating ClickDimensions with your Dynamics 365 for Customer Engagement Campaigns

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8:00 am
5:00 pm

Customer Conference Registration

Breakout

1:00 pm
2:00 pm

Industry Roundtable: Financial Services

Industry Roundtable: Insurance and Health

Industry Roundtable: Manufacturing

Industry Roundtable: Retail

15 MINUTE BREAK

2:15 pm
3:30 pm

Welcome Keynote

15 MINUTE BREAK

Breakout

3:45 pm
4:45 pm

Breakout Track 1: Sales & Marketing

Build Relationships and Increase Revenue with Dynamics 365 AI for Sales & Marketing
View Abstract

In this session, you will learn how AI for Sales, Marketing Insights and Customer Insights can enable your sellers to build relationships and increase revenue with Microsoft Dynamics 365. We’ll discuss how Dynamics 365 AI provides your team with actionable insights to drive personalized engagement and proactive decision making. This session will also include a demonstration of embedded AI functionality as well as the AI for Sales Analytics. Attendees will gain insight into how to utilize the new D365 AI technology to grow their business and improve internal operational efficiency.

All IndustriesD365 for Customer Engagement

Breakout Track 2: Service

Customer Service: The Life of a Knowledge Article
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Join us for a session to discuss how a Knowledgebase can transform your customer service and increase customer satisfaction. We’ll discuss the lifecycle of the Knowledgebase and how it can be adjusted to fit your organization in addition to how to optimize articles in Dynamics 365. You’ll learn how to create a streamlined process for retiring articles and how to create a user experience that decreases helpdesk or support calls and how a Knowledge Manager is a role you may not have but need in your organization. Attendees will leave the session equipped with the information they need to become knowledgebase experts!

ManufacturingD365 for Field Service

Breakout Track 3: Analytics and AI

Off to the Big Data Race: Performance, Speed and Storage
View Abstract

In this session, we’re going to explain the performance of the three main Database types: Transactional, Data Warehouse analytics, and Big Data/Data Lake storage. We’ll talk through why they’re different and their strengths and weaknesses. We’ll also discuss why we don’t recommend using your ERP database as a foundation for advanced reporting and analytics.

Breakout Track 4: Finance & Operations

Best Practices for ERP Modernization: De-bunking the Myths and the Move to the Cloud
View Abstract

Learn more about how you can accelerate and de-risk your journey to Dynamics 365 Finance & Operations (ERP). We’ll separate some of the myths from realities of how you can best leverage your existing On-Premise ERP solution and business processes to streamline your Cloud migration. We will also reveal the key technical change assumptions and priorities including data, and ISV integrations that will enable your organization to more fully maximize the value of new functionality provided by Microsoft’s Dynamics and Azure Cloud platforms

Breakout Track 5: Cloud Acceleration

The Cloud Trifecta: D365 + Azure + O365
View Abstract

Are you having trouble accessing data? Struggling with difficult integrations? Are you worried about the compliance risks around your legacy applications and data platforms? Join us for a session to learn how we can help you modernize your application and data environments and understand the benefits of taking this important step.

Breakout Track 6: Power Platform

Transform your Manual Processes with PowerApps
View Abstract

In this session you will learn how PowerApps can help you quickly create apps that transform your manual processes. We will discuss how you can:

  • Use Excel-type formulas to build focused app experiences
  • Leverage over 200 connectors to other services
  • Extend and embed canvas apps in Dynamics 365
  • Include canvas PowerApps in D365 solutions

Power PlatformD365 for Customer Engagement

15 MINUTE BREAK

Breakout

5:00 pm
6:00 pm

Breakout Track 1: Sales & Marketing

Taking your D365 for Sales to the Next Level with the Spring ’19 Release
View Abstract

Join us to learn how new D365 functionality can help you build better relationships with your customers to ultimately sell more effectively. In this session, we will look at the features for revenue projection, content recommendation, and the new Dynamics AI for sales. Following this session, you will have deeper insights into new technologies that will elevate your day to day business operations.

All IndustriesD365 for SalesDynamics AI for Sales

Breakout Track 2: Service

Modernizing your Customer Service experience with the Power Platform
View Abstract

In this session Shawn Tabor will discuss strategies and techniques for how to enable efficiencies within your customer service organization via Dynamics 365 Customer Engagement and the Power Platform. Shawn will cover methods for implementing PowerApps and Microsoft Flow to maximize customer service interaction scenarios.
Areas of the Power Platform to be discussed include:

  • Approval management with Microsoft Flow
  • Embedded Canvas App (PowerApps) to enrich the 360 degree view of the customer
  • AI for Customer Service

ManufacturingD365 for Field ServiceHitachi Solutions IoT Service Hub

Breakout Track 3: Analytics and AI

Microsoft roadmap for Data Warehousing and Power BI
View Abstract

Taking the guesswork out of Microsoft’s ever evolving Data + AI strategy. Learn from the experts on how and where to get started. From SQL Data Warehouse all the way to Power BI, we can help you navigate the ecosystem! Join us for this session and walk away with an understanding of when to use what technology and why.

All IndustriesAzure Data + AIAzure Apps + InfrastructurePower BI

Breakout Track 4: Finance & Operations

Unlock the Secrets to Accurate Inventory Forecasting and Planning
View Abstract

In this session, our experts will highlight the different tools and techniques for inventory forecasting and planning. We will cover strategies for utilizing historical data, including external data such as weather, age of equipment, forecasting for new product releases and product end of life scenarios. We will review existing tools you have access to and speak to the advantages and limitations of each of these solutions/tools:

  • D365 Customer Engagement and the new customer analytics functionality
  • D365 Connected Field Service predictive maintenance forecasting
  • D365 Finance and Operations master planning and demand planning
  • Leveraging different data sources with machine learning and modeling to create a comprehensive plan/forecast

ManufacturingRetailService IndustriesD365 for Finance & OperationsD365 for Field ServiceD365 for Customer Engagement

Breakout Track 5: Cloud Acceleration

Panel Discussion: Confessions of a Developer
View Abstract

Bring your questions! Understand how to work with your development team to understand what gets them excited and how you can better communicate with your Devs. Join us for an open panel with our Custom Solutions Development Team and learn how to significantly reduce app development time and delivery. During the discussion you will discover key Microsoft platform capabilities and innovations and learn how the power of full stack development can create a custom solution that will meet YOUR individual needs.

All IndustriesCustom SolutionsDevelopment ExperienceAzure

Breakout Track 6: Power Platform

Go With The Flow
View Abstract

Microsoft Flow is Microsoft’s online workflow service that automates actions across the most common apps and services. In this session you will learn more about how you can use Flow with Dynamics 365 Customer Engagement and D365 for Finance & Operations. Join us to discuss:

  • Including Flow in Dynamics 365 solutions
  • Flow vs D365 workflow
  • Working with connectors
  • Approval processes
  • Notifications

Dynamics 365Microsoft Flow

Register for $199, prices go up on May 1st!
Register Now