What to Look for in a Field Service Implementation Partner
Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It may seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous impact on user adoption and the success of the overall project.
Similarly, you want a partner that has a close relationship and lengthy history with Microsoft and a partner that has been there and done this a thousand times before.
Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This results in the ability to apply solutions that are tailored to each specific business.
A true partnership creates a powerful pairing of resources that fosters a true understanding of your business and your business needs. Additionally, this partnership will enable you to learn about implementation best practices and the solution being implemented. The sweet spot in a project is when the level of knowledge between both sides of the project are close to equivalent. This means that the implementation team understands your needs and you understand how to address those needs with the software solution. At this point the you are ready to transition into a more hands-on role with the field service solution, having the confidence and knowledge to obtain the value expected of the solution.
When looking for an implementation partner, consider the following questions: