Field Service

Implementation Services

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The Hitachi Solutions Implementation Approach

Our implementation approach starts with core technologies built on the Microsoft Cloud including the Dynamics 365 platform so you can get up and running quickly. We then build upon the Dynamics 365 platform with our own industry applications designed specifically for common industry scenarios. Finally, we customize the solution for the unique needs of the individual business.

Our implementation approach is designed to offer:

  • Faster delivery, with core technologies already in place.
  • Lower cost, with less money and time spent on custom development.
  • Higher quality delivered through industry expertise and technology built specifically for each vertical.
  • A solution that’s customized for every organization and based on their unique requirements and business needs.

The Implementation Roadmap

Implementation can be broken down into the following service steps:

Management Consulting Services

Identify, qualify and champion the opportunities for your business.

Systems Integration Consulting Services

Deliver on those opportunities through a comprehensive implementation approach covering all aspects of people, process and technology with best-in-class capabilities.

Organizational Change Management

Ensure acceptance of new process improvements and adoption of the enabling technologies.

Support Services

Maintain the value created through a breadth of flexible capabilities, from managed services to application support to hosting.

What to Look for in a Field Service Implementation Partner

Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It may seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous impact on user adoption and the success of the overall project.

Similarly, you want a partner that has a close relationship and lengthy history with Microsoft and a partner that has been there and done this a thousand times before.

Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions, we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This results in the ability to apply solutions that are tailored to each specific business.

A true partnership creates a powerful pairing of resources that fosters a true understanding of your business and your business needs. Additionally, this partnership will enable you to learn about implementation best practices and the solution being implemented. The sweet spot in a project is when the level of knowledge between both sides of the project are close to equivalent. This means that the implementation team understands your needs and you understand how to address those needs with the software solution. At this point the you are ready to transition into a more hands-on role with the field service solution, having the confidence and knowledge to obtain the value expected of the solution.

When looking for an implementation partner, consider the following questions:

Is there a culture fit?

Does the partner have a close and lengthy relationship with Microsoft?

How will the partner attempt to fully understand your organization?

Best Practices for Field Service Implementation

No single implementation methodology is a one-size-fits-all silver bullet answer to success. End-user needs, past project experiences, team member availability, budgeting processes and business objectives vary considerably from customer to customer…or even from project to project.

That’s why we, as industry experts, must ensure that we are providing you, our customer, with the proper guidance needed for you to be successful. This guidance includes matching the best project implementation methodology to your unique business challenges.


Our best practices focus on:

  • Collaboration
  • Due diligence and planning
  • Client immersion
  • Prescriptive solutions based on each client’s business needs

Implementation Methodology: It’s Not One Size Fits All

Our Consensus Methodology is used as a framework for all Hitachi projects, and is tailored to meet each client’s specific business and project needs. Consensus is a melding of our methods and tools, and represents an overall integrated approach resulting in a repeatable, high-quality experience for our customers.

This methodology provides the foundation for a holistic solution that responds to your needs across strategy, people, process and technology with a constant focus on quality.

Benefits of the Consensus Methodology include:

  • Reduced training and transition costs
  • Predictable cost structure for projects and support
  • Cost advantages due to scale and capabilities
  • Access to lower costs due to offshore resources
  • Increased focus on core functions
  • Faster time to market for project ramp up
  • Increased flexibility with remote and onsite resources