Field Service

Consulting Services

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Let Hitachi Solutions Guide You Toward Success

Transformation of any kind is a journey and that is certainly true of digital transformation. To successfully and efficiently transform your business, it helps to have a guide who can lead the way, who has done it before, who can warn of dangers and provide encouragement in the face of obstacles.

That’s where Hitachi Solutions comes in.

As you take the next step on your digital journey, Hitachi Solutions can help you take your vision from conception to execution through data driven decision making. With decades of experience in industry verticals, Hitachi Solutions is uniquely positioned to provide expert consultative services when it comes to implementing and utilizing the most advanced field service software.

Our Approach

We want to be your partner, not your vendor. At Hitachi Solutions, we believe there is a profound difference between developing a long-term relationship with a client, where we can act as a proactive partner in helping your business grow, versus acting reactively as a distant vendor that offers singular services with no forward-looking vision.

With our breadth of experience across multiple methodologies including both waterfall and agile, we are able to offer truly prescriptive implementation plans based on your unique needs and capabilities. Should the need arise, our team can also help you manage an agile implementation and a waterfall implementation simultaneously, across your different lines of business, within one cohesive project.

We place extra emphasis on change management for field service, which is a crucial consideration during implementation of a new solution. We will consult with you on how to best approach change management and provide you with both strategic and tactical advice such as:


  • Ensuring field technicians are a part of the project team early on.
  • Communicating with customers on changes.
  • Using video to train customer service reps.

What to Look for in a Consultant

Implementation is the primary objective when hiring a Microsoft Dynamics partner. However, a partner that can offer more, that can be a consultant as well as an implementation expert, can help guide you along the path to digital transformation. By offering proactive advice and solutions, consultative implementation partners will ensure you are always one step ahead and ready for whatever challenge comes next.

When considering implementation partners, ask if they offer consultative services as well. For those that do, you will want to understand what that service entails and how knowledgeable their consultants are. Consultants should offer the following:

Business Acumen

The consultants working with you and your team should have business backgrounds and extensive experience in the field.

A proactive approach

The company culture and the consultant’s mindset should be focused on proactive approaches to improving your business. They should be bringing solutions to you on a consistent basis rather than waiting for you to come to them with problems.

Impressive Microsoft Dynamics implementation knowledge

Look for a partner that attracts and retains top talent in the space. This is an indication that the consultants you will be working with are experienced and knowledgeable around Microsoft Dynamics products.

A true partner will not just implement your Microsoft Dynamics software but will advise and guide you on how best to use that software to grow your organization and truly transform.