User Group Summit North America 2019

Hitachi Solutions is excited to be a Platinum Sponsor of the D365 CRMUG Summit and Gold Sponsor of the D365 AXUG and Power Platform UG Summits this year!

We hope to see you in Orlando, FL in October where you can learn from industry experts, fellow Dynamics Users, and Microsoft MVPs! Click here for more info and ask us how Hitachi Solutions customers can save 10%!

Want to know where you can hear from the Hitachi Solutions team in Orlando? Join us for the following sessions:

Improve your Dynamics 365 data quality with a PowerApp
In this session with Joel Lindstrom you will learn how a simple PowerApp can help your data administrator keep your Dynamics 365 customer data clean. Session will show how the app is built and best practices for contact data management.

Modernizing your Customer Service experience with the Power Platform & AI 
In this session Shawn Tabor will discuss strategies and techniques for how to enable efficiencies within your customer service organization via Dynamics 365 Customer Engagement and the Power Platform. Shawn will cover methods for implementing PowerApps and Microsoft Flow to maximize customer service interaction scenarios. Areas of the Power Platform to be discussed include: · Approval management with Microsoft Flow Embedded Canvas App (PowerApps) to enrich the 360 degree view of the customer AI for Customer Service.

Intelligent Omni-channel: Best practices for the New Age of Assisted Interactions
Dynamics 365 now provides organizations the ability to orchestrate AI, Cognitive Services and interaction channels to deliver exceptional experiences to their customers and partners; and, employees, agents and field technicians. Join Hitachi Solutions to learn how organizations like yours are using Dynamics 365, AI, Bots and Interaction frameworks to infuse intelligence into every interaction, drive operational efficiency, and predict and optimize common interactions across the front-office through to back-office. You’ll walk away from this session with real-life examples and industry use-cases of how you can start using Dynamics 365, Predictive Analytics and Cognitive Services to transform your organization today.

Improve Customer Experience and Internal Efficiency with the Business Event Framework
Improving your customers’ experience and your own internal efficiency at the same time sounds like a win-win, right? Well, thanks to the new Business Event framework, it is. Join us for this session to learn more about how Microsoft has turbo charged alerts with this new framework. In addition we will discuss how the Business Event framework extends the built-in workflow beyond D365 for Unified Operations (F&O) by utilizing Microsoft Flow, Logic Apps and other services to improve customer service and internal communication.

Supercharge your manual order Processes using the Power Platform
Would you like a seamless way to manage manual business processes? Do you need to manage inventory when you’re not by a computer running D365F&O? Need to update inventory levels, send an alert that stock is low, order parts, process RMA’s, etc.? Learn how to digitally transform and automate your manual processes by using Power Apps and Flow. Also, learn how to quickly build AI models for inventory identification. You will walk away from this session with real-life example of how the Power Platform can transform your everyday manual processes.

D365 Data Entities – 360° view
This session will include everything about Data Entities. What are data entities, why we should be using them, what benefit do they offer. How to create a custom entity if needed through a technical presentation and show data import and export using custom entity. The presenters have vast experience in dealing with Data Entities and will be able to answer the questions attendees may have.

PCF, developers got new toys!
During session Andrew Butenko will explain what is PCF (PowerApps Component Framework), how it can be used and how developers can create own controls for D365 CE.

50 Tips in 50 Minutes; 10th Anniversary But All New Edition
This popular and fast paced session covers 50 tips and tricks every CRM administrator or user could use. Brad Koontz will cover everything from CRM user hacks, outlook integration tips, Power BI tips, best practices and much more! And to celebrate the 10th Anniversary of this very popular session, we have ALL NEW tips and are going all in on 50 Tips in the age of the Power Platform.