Field Service Amelia Island 2019

If you are attending Field Service Amelia Island 2019, be sure to visit Hitachi Solutions at our booth and attend our speaking session!

Since 2003, Worldwide Business Research LLC, the organizers of Field Service Amelia Island, have been bringing together the world’s leading service organizations to benchmark, establish best practices, embrace new technologies, and build a strong network to enhance your service business and field operations.

Hitachi Solutions will be showcasing important future-facing thought leadership with our speaking session on Monday, August 19th:

Roadmap to Success in an Outcome-Based Service Model
Date: Monday, August 19th
Time: 3:10pm-4:00pm
Speaker: Michael Mendoza, Field Service Practice Lead, Hitachi Solutions America, Ltd.

Digital transformation is fundamentally changing field service business models. With margins getting tighter, and a hyper-competitive business landscape, digital transformation enables organizations to create profitable new channels – shifting from the traditional break-fix model (“we sell you equipment”) to an outcome-based model (“we sell you a result”).

In order to reap the benefits and opportunities that an outcome based service model delivers, field service organizations must ensure that their business – and their business technology – are oriented the right way, and will best support this new direction.

Join this session to learn the building blocks you need to deploy in order to set-up an outcome-based service model for success.

  1. See what’s driving digital transformation in the service economy, and what it means for business.
  2. Learn what people, processes, and technology needed for success.
  3. Get a step-by-step roadmap on how to begin your outcome-based service model journey.

Be sure to mark your calendar!

If you have any questions before the show, or if you’d like to set-up a meeting with Hitachi Solutions at Field Service USA, be sure to reach out to