Ecommerce for Microsoft Dynamics NAV

Seamless Integration with Microsoft Dynamics NAV

Hitachi Solutions Commerce Suite takes a unique approach to integration. Thanks to a multi-tier architecture, the interfaces that Hitachi Solutions Commerce Suite uses for human interaction are also offered to the Microsoft Dynamics NAV Adapter. This allows the integration to mimic user actions at each level.

Hitachi Solutions Commerce Suite provides a bi-directional fully integrated interface to Microsoft Dynamics NAV for Ecommerce transactions. The Commerce Suite integration to Microsoft Dynamics NAV is implemented through Dynamics NAV business connector and XML transactions.


Hitachi Solutions Commerce Suite provides an automated integration between Microsoft Dynamics NAV and the Ecommerce platform by using a web service layer between the two applications. Automated jobs are setup that can run at different timed intervals. For example the Commerce Suite product catalog integration with Microsoft Dynamics NAV items may run twice a day while the sales order integration may run every 20 minutes.


Hitachi Solutions Commerce Suite is secured by encrypting any sensitive data in a SOAP envelope that is then transmitted between the servers on an HTTPS channel. This decoupled integration environment allows Hitachi Solutions Commerce Suite to be hosted practically anywhere. Customers can host it on the same network where Microsoft Dynamics NAV resides or in a completely different network such as by using a dedicated server with a third party hosting service.


Seamless Integration with Microsoft Dynamics NAV

Integrations are regularly updated to support the latest Dynamics NAV version, service packs and cumulative updates.

Integration Technology

A web services based model is used for reading and writing to the Hitachi Solutions Commerce Suite System. A SQL database connection is utilized to push data into Microsoft Dynamics NAV and to get data out of Dynamics NAV. All the integration entities use SOAP calls to communicate across the two servers; this ensures that even if the servers are located across Internet, the data can be securely exchanged using https.

Hitachi Solutions Commerce Suite deploys integration SQL objects in the Dynamics NAV database for inbound and outbound integration with Dynamics NAV.

Integration Logging and Reporting

The integration log allows you to look at adapter responses for specific customers, orders, addresses, or other entities. This makes it easier for system administrators to troubleshoot any transactions that may get stuck. Error log reports can be generated into familiar formats like MS Word, Excel, and Adobe PDF. Email alerts can also be sent out for failures to ensure quick resolution for errors.

Decoupled Architecture

All the integrations are executed as batch processes to avoid making unnecessary calls to Dynamics NAV. The batch execution also ensures that there is very little uptime dependency on Dynamics NAV for the Commerce Suite system to be up and running. Dynamics NAV can be taken offline and brought back online with no damage to data integrity. Flexibility is provided to control the frequency of integrations for each entity based on business requirements, e.g. Invoice integration to run based on Invoice posting times in Dynamics NAV.

Integration Entities

Commerce Suite to Dynamics NAV:

Customer, Address (Billing and Shipping), Sales Orders (with Pre-Payments), Return Orders, Customer Payments (as Cash Receipts)


Dynamics NAV to Commerce Suite:

Customer, Address, Sales Order, Invoice & Credit Notes, Customer AR Balance, Product Catalog, Inventory Price (Standard Pricing and Extended Pricing), Inventory Quantity (Per Warehouse)

Interested in learning more about Hitachi Solutions’ Commerce Suite? Request a customized demo.