Ecommerce for Microsoft Dynamics AX

Seamless Integration with Microsoft Dynamics AX

Hitachi Solutions Commerce Suite takes a unique approach to integration. Thanks to a multi-tier architecture, the interfaces that Hitachi Solutions Commerce Suite uses for human interaction are also offered to the Microsoft Dynamics AX Adapter. This allows the integration to mimic user actions at each level.

Hitachi Solutions Commerce Suite provides a bi-directional fully integrated interface to Microsoft Dynamics AX for Ecommerce transactions. The Commerce Suite integration to Microsoft Dynamics AX is implemented through Dynamics AX business connector and XML transactions.


Hitachi Solutions Commerce Suite provides an automated integration between Microsoft Dynamics AX and the Commerce Suite platform by using a web service layer between the two applications. Automated jobs are setup that can run at different timed intervals. For example the Commerce Suite product catalog integration with Microsoft Dynamics AX items may run twice a day while the sales order integration may run every 20 minutes.


Hitachi Solutions Commerce Suite is secured by encrypting any sensitive data in a SOAP envelope that is then transmitted between the servers on an HTTPS channel. This decoupled integration environment allows Hitachi Solutions Commerce Suite to be hosted practically anywhere. Customers can host it on the same network where Microsoft Dynamics AX resides or in a completely different network such as by using a dedicated server with a third party hosting service.


Seamless Integration with Microsoft Dynamics AX

Integrations are regularly updated to support the latest Dynamics AX version, service packs and cumulative updates.

Integration Technology

A web services based model is used for reading and writing to the Hitachi Solutions Commerce Suite System. The Business Connector is utilized to push data into Dynamics AX. All the integration entities use SOAP calls to communicate across the two servers; this ensures that even if the servers are located across the Internet, the data can be securely exchanged using https.

Integration Logging and Reporting

The integration log allows you to look at adapter responses for specific customers, orders, addresses, or other entities. This makes it easier for system administrators to troubleshoot any transactions that may get stuck. Error log reports can be generated into familiar formats like MS Word, Excel, and Adobe PDF. Email alerts can also be sent out for failures to ensure quick resolution for errors.

Decoupled Architecture

All the integrations are executed as batch processes to avoid making unnecessary calls to Microsoft Dynamics AX. The batch execution also ensures that there is very little uptime dependency on Microsoft Dynamics AX for the Commerce Suite system to be up and running. Dynamics AX can be taken offline and brought back online with no damage to data integrity. Flexibility is provided to control the frequency of integrations for each entity based on business requirements, e.g. Invoice integration to run based on Invoice posting times in Dynamics AX.

Integration Entities

Commerce Suite to Dynamics AX:

Customer, Address (Billing and Shipping), Sales Orders (with Pre-Payments), Return Orders, Customer Payments (as Payment Journals)


Dynamics AX to Commerce Suite:

Customer, Address, Sales Order, Invoice & Credit Notes, Customer AR Balance, Product Catalog, Inventory Price (Standard Pricing and Trade Agreements), Inventory Quantity (Per Warehouse)

Interested in learning more about Hitachi Solutions’ Commerce Suite? Request a customized demo.