Ecommerce for Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition

Seamless Integration with Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition

Hitachi Solutions Ecommerce takes a unique approach to integration with Microsoft Dynamics 365 for Finance and Operations. Thanks to a multi-tier architecture, the interfaces that Hitachi Solutions Ecommerce uses for human interaction are also offered to the Microsoft Dynamics 365 for Finance and Operations Adapter. This allows the integration to mimic user actions at each level.


Hitachi Solutions Ecommerce provides a bi-directional fully integrated interface to Microsoft Dynamics 365 for Finance and Operations for Ecommerce transactions. The Ecommerce integration to Microsoft Dynamics 365 for Finance and Operations is implemented through Dynamics 365 for Finance and Operations business connector and XML transactions.

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Hitachi Solutions Ecommerce provides an automated integration between Microsoft Dynamics 365 for Finance and Operations and the Ecommerce platform by using a web service layer between the two applications. Automated jobs are setup that can run at different timed intervals. For example the Ecommerce product catalog integration with Microsoft Dynamics 365 for Finance and Operations items may run twice a day while the sales order integration may run every 20 minutes.

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Hitachi Solutions Ecommerce is secured by encrypting any sensitive data in a SOAP envelope that is then transmitted between the servers on an HTTPS channel. This decoupled integration environment allows Hitachi Solutions Ecommerce to be hosted practically anywhere. Customers can host it on the same network where Microsoft Dynamics 365 for Finance and Operations resides or in a completely different network such as by using a dedicated server with a third party hosting service.

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Seamless Integration with Microsoft Dynamics 365 for Finance and Operations

Integrations are regularly updated to support the latest Dynamics 365 for Finance and Operations version, service packs and cumulative updates.

Integration Technology

Integrations are delivered as a Microsoft Dynamics deployable package using Microsoft Dynamics Lifestyle Services. Powerful batch framework with Dynamics 365 for Operations is utilized for scheduling the integrations. All integration entities use Hitachi Solutions WCF Service calls to communicate between the two servers, ensuring the data is securely exchanged.

Integration Logging and Reporting

The integration log allows you to look at adapter responses for specific customers, orders, addresses, or other entities. This makes it easier for system administrators to troubleshoot any transactions that may get stuck. Error log reports can be generated into familiar formats like MS Word, Excel, and Adobe PDF. Email alerts can also be sent out for failures to ensure quick resolution for errors.

Decoupled Architecture

Integrations are executed as batch processes to avoid making unnecessary calls to Dynamics 365 for Operations. The batch execution also ensures that there is very little uptime dependency on Dynamics 365 for Operations for the Ecommerce system to be up and running. If Dynamics 365 for Operations is offline there is no damage to data integrity. Flexibility is provided to control the frequency of integrations for each entity based on business requirements, e.g. Invoice integration to run based on Invoice posting times in Dynamics 365 for Operations.

Integration Entities

Ecommerce to Dynamics 365 for Finance and Operations:

Customer, Address (Billing and Shipping), Sales Orders (with Pre-Payments), Return Orders, Customer Payments (as Payment Journals)

 

Dynamics 365 for Finance and Operations to Ecommerce:

Customer, Address, Sales Order, Invoice & Credit Notes, Customer AR Balance, Product Catalog, Inventory Price (Standard Pricing and Trade Agreements), Inventory Quantity (Per Warehouse)

Interested in learning more about Hitachi Solutions Ecommerce solution? Request a customized demo.
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