Microsoft Dynamics 365 for Finance and Operations (Formerly Dynamics AX)

Implementation Services

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The Hitachi Solutions Implementation Approach

Our implementation approach starts with core technologies built on the Microsoft Cloud, including Dynamics 365 for Finance and Operations, so you can get up and running quickly. We then build upon Dynamics 365 with our own industry applications designed specifically for common industry scenarios. Finally, we customize the solution for the unique needs of the individual business.

Our implementation approach is designed to offer:

  • Faster delivery, with core technologies already in place
  • Lower cost, with less money and time spent on custom development
  • Higher quality delivered through industry expertise and technology built specifically for each vertical
  • A solution that’s customized for every organization and based on their unique requirements and business needs

The Implementation Roadmap

Implementation can be broken down into the following service steps:

Management Consulting Services

Identify, qualify and champion the opportunities for your business.

Systems Integration Consulting Services

Deliver on those opportunities through a comprehensive implementation approach covering all aspects of people, process and technology with best-in-class capabilities.

Organizational Change Management

Ensure acceptance of new process improvements and adoption of the enabling technologies.

Support Services

Maintain the value created through a breadth of flexible capabilities, from managed services to application support to hosting.


What to Look for in a Microsoft Dynamics 365 for Finance and Operations (formerly Microsoft Dynamics AX) Implementation Partner

Price is often the first factor considered when comparing implementation partners. However, what truly makes or breaks a project is not price, but culture. Before choosing a partner, consider whether your two cultures are a fit. It may seem minor, but implementation is a truly collaborative process and culture fit can have a tremendous impact on the success of the overall project.

Similarly, you want a partner that has a close relationship and lengthy history with Microsoft and a partner that has been there and done this a thousand times before.

Finally, an implementation partner should strive to clearly and completely understand your business. At Hitachi Solutions we do this by asking a lot of questions and immersing ourselves in our clients’ businesses. This results in the ability to apply solutions that are tailored to each specific business.

When looking for an implementation partner, consider the following questions:

Is there a culture fit?

Does the partner have a close and lengthy relationship with Microsoft?

How will the partner attempt to fully understand your organization?

Best Practices for AX Implementation

No single implementation methodology is a one-size-fits-all, silver-bullet solution. End-user needs, past project experiences, team member availability, budgeting processes and business objectives vary considerably from customer to customer … or even from project to project.

That’s why we, as industry experts, must ensure that we are providing you, our customer, with the proper guidance needed for you to be successful. This guidance includes matching the best project implementation methodology to your unique business challenges.


Our best practices focus on:

  • Collaboration
  • Due diligence and planning
  • Client immersion
  • Prescriptive solutions based on each client’s business needs
The integrated implementation of Microsoft Dynamics AX differentiates us from everyone else as a full-service provider.
- Rick Matson, Director of Information Technology
Our absolute number one requirement was that our Ecommerce solution had to integrate with Microsoft Dynamics AX, because all of our inventory exists in Dynamics AX. We wanted someone who was familiar with Dynamics AX, so the fact that Hitachi Solutions already had created those integrations was exactly what we were looking for.
- Jeff Maynard, Vice President of Administration
Sales orders and invoices are the lifeblood of any sales organization. Microsoft Dynamics AX gives us the flexibility to modify our sales orders to match our needs at any time.
- Gary Godman, Vice President Information Technology and Services
Hitachi Solutions successfully tackled an extremely complex integration project and provided us with expert guidance and advice in transforming our IT infrastructure without disrupting our business as usual activities. We now have a common technology platform in place with consolidated applications, standardised processes, and a resilient platform that will support our growth strategy.
- Shaun Devey, IT Director
Hitachi Solutions provided the range of modules we needed, so we wouldn’t have to keep building point solutions, while also offering the flexibility to meet our industry requirements.
- Brian Seymour, CIO, Keller Foundations
…it soon became apparent that their consultants have an in depth knowledge of Microsoft Dynamics AX, including the manufacturing module.
- Martyn Lloyd, Senior Manager
Hitachi Solutions exceeded our expectations. The quality of their experience and professionalism was very impressive and the team worked well to support each local roll out and any local issues.
- Tony Burton, European Finance Manager
Hitachi Solutions was different from any other vendor I’ve worked with. They have a fantastic team that knows the product inside and out, and took the time to learn our company in order to complete the project on time and under budget.
- Dennis Chan, Operations Manager
With our Financial Data Warehouse, reporting information is immediately available to whomsoever needs it. This linkage to the financial system promotes actual flow of information and ensures that the right information gets to the right people and groups in a timely manner.
- Gerry Chau, Manager, Financial Systems, Teekay Corporation

Implementation Methodology: It’s Not One Size Fits All

Our Consensus Enterprise Methodology is used as a framework for all Hitachi projects, and is tailored to meet each client’s specific business and project needs. Consensus Enterprise is a melding of our methods and tools, and represents an overall integrated approach resulting in a repeatable, high-quality experience for our customers.

This methodology provides the foundation for a holistic solution that responds to your needs across strategy, people, process and technology with a constant focus on quality.

Benefits of the Consensus Enterprise Methodology include:

  • Reduced training and transition costs
  • Predictable cost structure for projects and support
  • Cost advantages due to scale and capabilities
  • Access to lower costs due to offshore resources
  • Increased focus on core functions
  • Faster time to market for project ramp up
  • Increased flexibility with remote and onsite resources
Are you ready to calculate the benefits of switching to Dynamics 365 for your business?

Don’t just take our word for it – try out the ROI calculator yourself!