Distribution & Transportation Industry Solutions

Why trust Hitachi for your business solutions?

Vertical Solutions Cloud Icon
Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft Dynamics 365 (Formerly Microsoft Dynamics AX and CRM) and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.

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Ongoing Support

Success is a journey which doesn’t end at go-live: it begins. Our dedicated support teams are positioned around the world, ensuring that issues are resolved in the quickest possible timeframe, keeping you focused on your business. Our Live Support services range from troubleshooting, monitoring and environment management, to a long-term dialogue, on your terms, so your systems evolve and grow with your business.

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Distribution & Transportation

AX for Distribution

Warehouse Layout

Control how items are stored and moved throughout your warehouse for optimal efficiency by defining storage zones, establishing high and low priority storing areas for goods, and defining faster picking and packing processes.

Customer Satisfaction

Register goods as they arrive at the warehouse, so that they are visible throughout the system before they have been placed in inventory. Inventory counts, planning of production, and batch processes enable personalized customer experiences when entering a sales order.

AX Distribution Icon

Inventory Levels

Strong forecasting functionality that supports long-term planning helps you to optimize inventory levels. You can create sales and purchase forecasts based on items and time periods and use an unlimited number of forecast models to simulate various future scenarios. To quickly project cash flow, you can transfer item forecasts to the general ledger forecast.

Bills of Material

The ability to drag and drop items from the BOM into the operations on the route where they are to be consumed helps to achieve more accurate lead time calculations when scheduling production in Microsoft Dynamics ERP MRP functionality. The graphical designer allows for an overview of existing BOMs and routes in one window.

Distribution & Transportation

CRM for Dealer Management

Dealer Sales

Give your sales teams all the information they need in one place alongside automated sales processes that reduce busy work and give them more quality time with customers by using CRM for sales management and reporting and activity management.

CRM Dealer Management Account Record

Relationship Management

Track your relationships with manufacturers and customers so you can make sure you have all the information you need for each sales opportunity and service incident because CRM provides you with an Account 360, contact management and market information.

Quote Management

Generate accurate quotes quickly and track exactly what was sold to the customer so you can foster collaboration between the sales team and service department.

CRM Dealer Management Dashboard

Dealer Service

Ensure a consistent stream of ongoing service revenue by identifying strong opportunities, selling more contracts and better managing the ones you have thanks to CRM’s equipment profiling, opportunity management, case management and service contract management capabilities.

CRM Dealer Management Contact Record

A Sales Manager for a Heavy Equipment Dealer

Our Hitachi CRM Solution is designed to give the heavy equipment dealership unprecedented digital insight into all their business data,. Check out this short video to get a feel for how we can help.

Sales Manager for a Heavy Equipment Dealer
A Day in the Life of a Sales Manager for a Heavy Equipment Dealer

Distribution & Transportation

CRM for Transportation

Shipment Information

Integrate with transportation management systems to have visibility into shipment data of current and historical shipments so you can leverage the information to provide better insight for your sales team and improve customer service experience and processes.

CRM Transportation Tablet Dashboard

Customer 360

Maintain a consistent and comprehensive view of your customers by managing shipping preferences, key contacts and influencers, relationships with 3PLs, pricing agreements and service agreements all in one place so your sales, marketing and customer service teams can work more effectively.

CRM Transportation Contact Performance Record

Performance Management

Understand your performance across contracts, customers, regions, lanes and terminals with information on pricing, win/loss averages, individual and team goals, even future pipeline and growth goals. Use CRM to help identify downward trends so you can react quickly and improve execution and customer satisfaction.

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Customer Service

A single view of customer shipment activity on screen allows your customer service team to provide systematic issue management and consolidated communications to effected customers. Access to information from tracking, tracing and billing systems provides insight into call history and previous customer service claims to ensure enhanced customer service experiences.

CRM Transportation Customer Service Icon

Sales Management

Better understand your sales pipeline through volume based forecasting with tonnage, lanes and commodities expected over time in one view along with RFP, RFQ and Bidding processes managed inside of CRM so you can collaborate across teams for better cross-selling opportunity visibility and improved price request and proposal management.

CRM Transportation Account Record

A District Sales Manager for an LTL Freight Company

Watch how Hitachi CRM for Transportation, powered by the Microsoft Cloud, helps empower sales organizations within LTL Freight Companies develop positive long-term relationships with clients.

A District Sales Manager for an LTL Freight Company
A Day in the Life of a District Sales Manager for an LTL Freight Company
CRM Essentials Dashboard

Hitachi CRM Essentials

Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.

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CRM Essentials helps you to:

  • Business Rules Engine
  • JavaScript Library
  • Agent Desktop
  • Portal Framework
  • User Adoption Solution
  • Editable Grid
  • Hierarchy Visualizer
  • CRM + SharePoint Enhancement
  • Plug-In Library

Our Expert Services

Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.


Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

All In Subscription or Hybrid Services + Subscription
We knew that we wanted to create one place for users to ‘live in’ that would provide a 360 degree view of our customers. Enabling easy access to information across our various sales, service, parts and customer service teams will undoubtedly provide better insight into each account.
- Justin VanLaere, Corporate IT Manager, Nuss Truck & Equipment

Ongoing Support

Personal Attention
Personal Attention

We assign an expert team to focus on your business. Use them for whatever services you choose: fixing issues, maintaining and managing systems, adding richer functionality and more.

Predictable Cost
Predictable Cost

Subscribe to an allocation of hours from our dedicated pool of Microsoft Dynamics and BI experts on a predictable, monthly service plan. Three tiers, Gold, Silver and Bronze, help you choose the service level and price that’s best for you.

The Power of a Team
The Power of a Team

Experience has taught us that the right team of two or three experts can cover the breadth of information required to keep a system live and thriving. We build our support teams right and back them with all the experience of our global team.