U.S. Xpress - Microsoft Dynamics CRM

Leading Trucking Company Eliminates $350,000 in Lost-Opportunity Costs

Founded in 1985, U.S. Xpress Enterprises is the nation’s second largest privately owned truckload carrier, providing a wide variety of transportation solutions throughout North America. We are committed to being at the forefront of safety compliance, using comprehensive training for our staff and drivers and ensuring our trucks feature the latest safety innovations. With a dedication to minimizing our impact on the environment, U.S. Xpress is a SmartWay Transport Partner.

With Hitachi Solutions, U.S. Xpress is able to:

  • Deliver better quotes and faster, in addition to working together with the customer to come up with a bid response that fits everyone’s needs.
  • Gather all customer information in 90 seconds and recovering lost-opportunity costs, an improvement from the hours it used take sales people.
  • Gain a greater insight into customer now staff have a single view of the customer due to the link between CRM and the company ERP.

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For our salespeople, in particular, the fact that Microsoft Dynamics CRM worked through Microsoft Outlook made it a great fit and helped us adopt it with greater ease. It also fit with our existing Microsoft infrastructure, and we felt that we could avoid having to heavily customize it to meet our needs.
- Bob Poulous , Vice President of Sales and Marketing