Signature Flight Support - Microsoft Dynamics AX

Customer Service Takes Off for Signature Flight Support with the Help of CRM Solutions from Hitachi Solutions

Signature Flight Support Corporation, a BBA Aviation plc company, is the world’s largest
fixed-base operation (FBO) and distribution network for business aviation services which include fueling, hangar and office rentals, ground handling, maintenance and a wide range of crew and passenger amenities at strategic domestic and international locations.
Headquartered in Orlando, Florida, Signature Flight Support currently operates at more than 100 locations in the United States, Europe, South America, Africa and Asia.

With Hitachi Solutions, Signature Flight Support is able to:

  • Keep customers individual service preferences for catering, hotel, and transportation in CRM which saves them time and allows us to deliver that personalized service throughout our entire network.
  • Lead the charge in developing an enterprise CRM for Signature’s parent company BBA Aviation.
  • Capitalize on the synergies of integrating sales, marketing and operations customer data.

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From the start the Hitachi Solutions consultants understood Signature’s vision of integrating sales, marketing and operations customer data to capitalize on the synergies of business intelligence.
- Melissa Singer , Director of Brand Extension