Saia LTL Freight - Microsoft Dynamics CRM

Transportation Provider Automates Sales Processes to Close More Deals

Saia LTL Freight is a less-than-truckload (LTL) provider of regional, interregional, and guaranteed services covering 34 states. From
headquarters in Georgia and a network of 147 terminals, it handles thousands of freight bills daily, maintaining high rates of on-time delivery.

With Hitachi Solutions, Saia LTL Freight is able to:

  • Have more immediate access to information. Having access to Microsoft
    Dynamics CRM during a sales call helps reps answer on the spot, whether
    it’s an inquiry about expected delivery timeframe for a given shipment,
    accounts receivable, claims, or other items
  • Make fewer calls to close a deal for greater sales rep efficiency.
  • More effectively recruit and retain sales people because of Microsoft Dynamics CRM.
  • Improve customer perception, experience, and retention rates as Sales reps can access historical customer interactions.


Microsoft Dynamics CRM helps our reps reduce sales call preparation time by one to two hours per day…this translates into more time in front of customers closing deals.
- Gary Jones, Sales Training Manager