Saia LTL Freight - Microsoft Dynamics CRM

Transportation Provider Automates Sales Processes to Close More Deals

Saia LTL Freight is a less-than-truckload (LTL) provider of regional, interregional, and guaranteed services covering 34 states. From
headquarters in Georgia and a network of 147 terminals, it handles thousands of freight bills daily, maintaining high rates of on-time delivery.

With Hitachi Solutions, Saia LTL Freight is able to:

  • Have more immediate access to information. Having access to Microsoft
    Dynamics CRM during a sales call helps reps answer on the spot, whether
    it’s an inquiry about expected delivery timeframe for a given shipment,
    accounts receivable, claims, or other items
  • Make fewer calls to close a deal for greater sales rep efficiency.
  • More effectively recruit and retain sales people because of Microsoft Dynamics CRM.
  • Improve customer perception, experience, and retention rates as Sales reps can access historical customer interactions.

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Microsoft Dynamics CRM helps our reps reduce sales call preparation time by one to two hours per day…this translates into more time in front of customers closing deals.
- Gary Jones, Sales Training Manager