Transportation Provider Automates Sales Processes to Close More Deals
Saia LTL Freight is a less-than-truckload (LTL) provider of regional, interregional, and guaranteed services covering 34 states. From
headquarters in Georgia and a network of 147 terminals, it handles thousands of freight bills daily, maintaining high rates of on-time delivery.
With Hitachi Solutions, Saia LTL Freight is able to:
- Have more immediate access to information. Having access to Microsoft
Dynamics CRM during a sales call helps reps answer on the spot, whether
it’s an inquiry about expected delivery timeframe for a given shipment,
accounts receivable, claims, or other items
- Make fewer calls to close a deal for greater sales rep efficiency.
- More effectively recruit and retain sales people because of Microsoft Dynamics CRM.
- Improve customer perception, experience, and retention rates as Sales reps can access historical customer interactions.