PANDORA Jewelry - Microsoft Dynamics CRM

Spreading the Sparkle by Streamlining Global Operations

PANDORA designs, manufactures and markets hand-finished and contemporary jewelry made from high-quality materials at affordable prices. PANDORA jewelry is sold in more than 90 countries on six continents through approximately 9,500 points of sale, including more than 1,600 concept stores.

With Hitachi Solutions, PANDORA is able to:

  • Obtain a 360-degree customer view of customers, which promotes high customer-satisfaction levels.
  • Liberate salespeople to spend more time with customers and prospects with enterprise wide access to customer data.
  • Gain a global view on the company and track marketing campaigns across the world against each other to improve across the board.

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We had no such thing as cross-company collaboration, but we were approaching a point where we couldn’t keep pace with business demands. We wanted to modernize and create a globally connected environment where we could quickly adapt and respond to the needs of our rapidly expanding retailer, franchisee, and customer base.
- Phillip R. Kennedy, Director of Information Technology at PANDORA