Paper and Packaging Distributor Simplifies
User Interface, Speeds Online Order Entry with
Ecommerce for Microsoft Dynamics
The Millcraft Paper Company is a leading independently-owned merchant serving the professional paper, packaging and graphic art industries. Millcraft is committed to simplifying the buying process and improving customer service for its clients.
With Hitachi Solutions, Millcraft is able to:
- Create a polished, user-friendly ecommerce platform for its customers.
- Set the stage for seamless user
adoption and continued use of the online interface, which reduces the amount of valuable time salespeople spend placing orders over the phone.
- Improve average lines per order to 50 percent higher on MyMillcraft than by phone.
- Ensure accurate pricing and availability is displayed on MyMillcraft, and orders are fulfilled more quickly. Inventory information is updated real time via an automated flow of information between Microsoft Dynamics AX and Ecommerce for Microsoft Dynamics.