Millcraft Paper Company - Ecommerce

Paper and Packaging Distributor Simplifies
User Interface, Speeds Online Order Entry with
Ecommerce for Microsoft Dynamics

The Millcraft Paper Company is a leading independently-owned merchant serving the professional paper, packaging and graphic art industries. Millcraft is committed to simplifying the buying process and improving customer service for its clients.

With Hitachi Solutions, Millcraft is able to:

  • Create a polished, user-friendly ecommerce platform for its customers.
  • Set the stage for seamless user
    adoption and continued use of the online interface, which reduces the amount of valuable time salespeople spend placing orders over the phone.
  • Improve average lines per order to 50 percent higher on MyMillcraft than by phone.
  • Ensure accurate pricing and availability is displayed on MyMillcraft, and orders are fulfilled more quickly. Inventory information is updated real time via an automated flow of information between Microsoft Dynamics AX and Ecommerce for Microsoft Dynamics.


We are always working to make ordering on MyMillcraft as easy as possible for our customers. Hitachi Solutions’ recognition with Microsoft was an early indicator of the lasting support they’ve provided as we continually work to simplify processes and streamline order fulfillment.
- Mark Holocker, e-Business Development Manager