Grange Insurance strengthens its Hassle-free Customer Service with CRM
Since its founding in 1935, Grange Insurance has aspired to offer its customers a hassle-free insurance experience that’s personal and relevant to their needs. But that’s a tall order when you’re serving more than 750,000 policyholders through more than 4,000 independent agents across 13 states.
With Hitachi Solutions, Grange Insurance is able to:
- Serve its customers better and faster, thereby enabling Grange to obtain valuable insight into its customer service organization.
- Obtain valuable insight into its customer service organization helping to identify trends and patterns that might highlight a recurring issue or an opportunity for improvement.
- Increase efficiency by predicting how high the call volume will be in the future and plan resources accordingly from past data.