Grange Insurance - Microsoft Dynamics CRM

Grange Insurance strengthens its Hassle-free Customer Service with CRM

Since its founding in 1935, Grange Insurance has aspired to offer its customers a hassle-free insurance experience that’s personal and relevant to their needs. But that’s a tall order when you’re serving more than 750,000 policyholders through more than 4,000 independent agents across 13 states.

With Hitachi Solutions, Grange Insurance is able to:

  • Serve its customers better and faster, thereby enabling Grange to obtain valuable insight into its customer service organization.
  • Obtain valuable insight into its customer service organization helping to identify trends and patterns that might highlight a recurring issue or an opportunity for improvement.
  • Increase efficiency by predicting how high the call volume will be in the future and plan resources accordingly from past data.

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microsoft-dynamics-crm-grange-insurance
They made us feel very comfortable that if we went with Dynamics and Hitachi, we would get the application we really needed based on our business requirements.
- Craig Borens, AVP of Customer Care for Grange Insurance