CSX Transportation - Microsoft Dynamics CRM

Know Your Customers: How a Premier US Railway Company Takes Charge with CRM

When CSX Transportation, a leading North American rail-based transportation company, needed a CRM solution, it chose Microsoft Dynamics CRM. Now, more than 1,300 of the company’s employees across sales, marketing, and operations use the solution every day. With the solution providing a central repository for both customer and key operational data, CSX has been able to approach new business more strategically as one team, not only driving new revenue, but also providing a consistent, positive experience to their many customers.

With Hitachi Solutions, CSX Transportation is able to:

  • Increase team selling and cross-selling across our business groups.
  • Exploit single source of information has led to a boost in productivity savings across the company.
  • Greatly improve customer relationships due to customer touch points being recorded centrally.

READ THE CUSTOMER STORY NOW >>

microsoft-dynamics-crm-csx
Through our customer profiles in Microsoft Dynamics CRM, we were able to uncover new business opportunities that we wouldn’t have known about otherwise—and we’re working on those right now.
- Vicki Burton, Director of CRM