Bright Horizons - Microsoft Dynamics CRM

Leading Child Care Provider Gains Enrollment Efficiency and Increases Customer Engagement with Microsoft Dynamics CRM

Founded in 1986, Bright Horizons Family Solutions is a leading provider of employer-sponsored child care and early education as well as other services designed to help employers and families better address the challenges of work and family life. Bright Horizons operates more than 900 child care centers worldwide and partners with more than 1,000 leading employers.

With Hitachi Solutions, Bright Horizons Achieved Greater Productivity and Activity Insight with Dashboards

Dynamics CRM’s easily configurable dashboards provide representatives with a consolidated look into activities that are still in progress and the activities that have been completed.

With dashboards specifically for call center representatives and other teams involved in the enrollment process, Bright Horizons team members gain access to data that is relevant to their roles, enabling them to work more efficiently by quickly identifying and focusing on the tasks that need to be addressed. Bright Horizons managers also have their own dashboards that provide an overall view of team activity and the ability to better measure team performance.


Microsoft Dynamics CRM enables Bright Horizons to more efficiently connect parents with the high-quality, nurturing child care programs that help their children learn and thrive.
- Dave Shaby, Senior Vice President of Consumer Operations