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Know your solution.
First and simply put, field service management is best summarized by the four Rs: Delivering to the right person, at the right place, at the right time, with the right tools. This field service fundamental is crucial to understand before discussing the recent challenges facing the industry.
Tis the season to be merry! Trees set up in every house, carolers singing on every corner, decorations on every street, and very busy Elves trying to make the crucial decision of who has been nice and who has been naughty this year.
Field service software is becoming more advanced every day. It is impossible not to be impressed with systems like Microsoft Dynamics 365 for Field Service which provides leading-edge functionality such as IoT, AI, advanced analytics, and even mixed reality, all from a cloud-based platform.
Technology is transforming the insurance space. Today, insurers both large and small are moving away from the manual processes they have been reliant on for so long and implementing technology that can automate and optimize claims, training, and so much more.
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen.