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Know your solution.
First and simply put, field service management is best summarized by the four “R’s” — delivering to the right person, at the right place, at the right time, with the right tools.
Hitachi Solutions America will showcase AR, extended field service and IoT solutions at Field Service USA 2018. IRVINE, Calif.
When a customer has a problem, they want it dealt with fast and seamlessly. But as consumers ourselves, we know that this is rare. For manufacturing organizations, the customer experience presents both a challenge and a significant opportunity to differentiate from the competition.
If you’re a service manager you have a tough job, responsible for watching over all of the different moving parts in a manufacturing company’s service department.
On the 3rd day of D365mas Santa gave to me…a way to eliminate vast wait windows and customers being left in the dark. Long wait windows is now completely unacceptable in the minds of your customers. Customers are more connected than ever.
The Hitachi Solutions team is pleased to announce the release of Hitachi Solutions Extended Field Service v 8.0. This release focuses on two key modules: Warranty and Time Cards.