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Know your solution.
Given the proliferation of banking technology and the industry-wide emphasis on digital transformation, it might seem strange to hear that it’s more important now than ever before for banks to return to basics — but let’s take a moment to think about what that really means.
You’ve seen the headlines and heard the doomsday predictions all claim that disruption isn’t just at the financial services industry’s doorstep, but that it’s already inside the house. And, loathe though we are to be the bearers of bad news, there’s truth to that sentiment.
Your call center is your first line of defense in the war against poor customer service.
The retail industry has always been known for its attention to customer experience: From eye-catching in-store displays to customer loyalty rewards programs, retailers have long looked for innovative ways to go above and beyond for their customers.
Choosing a health insurance provider and a health plan are two of the most important and personal decisions a person can make.
Customer experience is the defining competitive differentiator in the banking industry today, and for good reason: Financial institutions that invest in the customer experience in banking have higher rates of recommendation, greater wallet share, and are more likely to up-sell or cross-sell products…