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Forrester projects that the B2B digital commerce market is on track to hit $1.8 trillion by 2023 in the U.S., which represents 17% of B2B sales.
In this day and age, ecommerce consumers have more options available than ever before and, as a result, can afford to be more selective in terms of which organizations they patronize.
Chatbots in Ecommerce: How to Deliver Instant, Personalized Service to Online Shoppers Traditionally, getting answers to frequently asked questions would mean navigating to a FAQ page where the most common inquires and their answers are laid out.