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The experience of shopping at a brick-and-mortar storefront has dramatically changed over the past two decades.
Consumers today are tech-savvy, sophisticated, and expect a certain experience when making any type of purchase. That’s why retailers are looking for new ways to create a seamless experience for shoppers from beginning to end – from awareness and discovery to evaluation and purchase.
If you’re in the retail industry, you know that the competition is unlike anywhere else. Businesses are using every available sales and marketing avenue to convert shoppers into customers and customers into long-term, loyal consumers.
Hitachi Solutions will present Microsoft Dynamics 365 and Hitachi Solutions Retail Awareness offerings at booth #3301 at NRF 2019, January 13–15 in New York City. IRVINE, Calif.
The retailer of the future does not define customers by the channels they shop in, or the devices they use. The retailer of the future simply considers them as areas of the customer experience that create new opportunities for sustaining service excellence.
It is that time of year when Santa Claus (or one of Santa’s helpers) visits every shopping mall ready to listen to the gift requests from all the boys and girls in the neighborhood.