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What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
In just over a year, Dynamics 365 for Customer Engagement (CE) has come a long, long way.
When determining the scope of a project, C-level executives and officers need to understand both how the project will work from a technical perspective, as well as how they’ll ensure that people actually use the new system or process.
Powerful and affordable security extension for Microsoft Dynamics 365 offers fierce data protection for enhanced customer confidence and compliance IRVINE, Calif. — September 21, 2018 — Hitachi Solutions America Ltd.
Organizations across multiple industries including Manufacturing, Construction and Professional Services have transitioned into project-based-organizations resulting in the need for improved integration with sales and other processes.