Blog, News & Events
Know your solution.
Industry 4.0, the fourth industrial revolution, is revolutionizing manufacturing by providing manufacturers with the opportunity to utilize advanced manufacturing capabilities and information technology (IT) throughout the product lifecycle.
Successful manufacturers strategically access data in order to obtain a clear picture of their entire business and make informed, strategic decisions.
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen.
Thanks to the advent of new technology and lean manufacturing processes combined with a strengthening economy, the manufacturing industry is experiencing a resurrection of sorts. Still, despite all the good news in the manufacturing world challenges continue to exist.
When a customer has a problem, they want it dealt with fast and seamlessly. But as consumers ourselves, we know that this is rare. For manufacturing organizations, the customer experience presents both a challenge and a significant opportunity to differentiate from the competition.
If you’re a service manager you have a tough job, responsible for watching over all of the different moving parts in a manufacturing company’s service department.