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Know your solution.
First and simply put, field service management is best summarized by the four Rs: Delivering to the right person, at the right place, at the right time, with the right tools. This field service fundamental is crucial to understand before discussing the recent challenges facing the industry.
It is that time of year when Santa Claus (or one of Santa’s helpers) visits every shopping mall ready to listen to the gift requests from all the boys and girls in the neighborhood.
Tis the season to be merry! Trees set up in every house, carolers singing on every corner, decorations on every street, and very busy Elves trying to make the crucial decision of who has been nice and who has been naughty this year.
In just over a year, Dynamics 365 for Customer Engagement (CE) has come a long, long way.
Santa was happy with his current version of ERP until he realized that his workshop was increasingly producing the wrong gifts and quantities for the good little boys and girls.
When determining the scope of a project, C-level executives and officers need to understand both how the project will work from a technical perspective, as well as how they’ll ensure that people actually use the new system or process.