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What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
On the twelfth day of D365mas Santa gave to me… In this blog we will explore how to leverage Microsoft Flow (now Power Automate) tools for industry specific use cases and why it’s important to leverage industry knowledge when implementing.
The retail industry has always been known for its attention to customer experience: From eye-catching in-store displays to customer loyalty rewards programs, retailers have long looked for innovative ways to go above and beyond for their customers.
Digital transformation is a term you’ve likely already encountered. It has transformed countless commercial industries – from manufacturing and retail to hospitality and healthcare.
There are typically five stages a health insurance company goes through when developing new products, and then managing them once they’re live: product innovation, product quoting, product onboarding, product servicing, and product marketing.