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What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
For most healthcare organizations, their call center is their first line of defense when it comes to fielding patient inquiries and resolving any challenges patients might be experiencing.
Choosing a health insurance provider and a health plan are two of the most important and personal decisions a person can make.
Data has always been the cornerstone of the health insurance industry.
There are typically five stages a health insurance company goes through when developing new products, and then managing them once they’re live: product innovation, product quoting, product onboarding, product servicing, and product marketing.
The insurance industry is being transformed by digital innovation. In fact, few sectors have experienced a more significant digital evolution than insurance.