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Know your solution.
Contract management might not be one of the most exciting elements of field service, but it is one of the — if not the — most essential.
Many customers share that improving field service productivity is one of the primary drivers for manufacturers choosing to implement a new field service solution — and it makes perfect sense.
Servitization models are the new industry standard in the world of field service. As digital transformation has allowed field service to be more proactive rather than reactive, customers expect a higher level of performance from products and the companies that service them.
There’s nothing spare about spare parts. Corny jokes aside, although it might seem like small potatoes, quality spare parts inventory management is imperative to the success of any manufacturer or maintenance team.