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Know your solution.
Have you ever received two pieces of mail from your bank — one addressed to you and the other to your partner — with the same offer? If you have, you know how the story goes: One of the mailers inevitably ends up in the trash or recycling, and you’re left puzzling over why any bank would waste…
What is a Virtual Agent? According to TechTarget, a virtual agent is “a software program that uses scripted rules and, increasingly, artificial intelligence applications to provide automated service or guidance.
Financial institutions of today are adrift in a sea of data — product and service purchase history, customer information, financial transactions, marketing campaigns, and more — sourced from various mobile applications and devices.
Two newest members of the Engage suite include industry-specific solutions, designed by experts, powered by Microsoft Dynamics 365 IRVINE, Calif. — February 13, 2019 —Hitachi Solutions America, Ltd.
In just over a year, Dynamics 365 for Customer Engagement (CE) has come a long, long way.
When determining the scope of a project, C-level executives and officers need to understand both how the project will work from a technical perspective, as well as how they’ll ensure that people actually use the new system or process.